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~person:"Prentice, Catherine"
~person:"Schramm-Klein, Hanna"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Beziehungsmarketing
46
Relationship marketing
46
Consumer behaviour
32
Dienstleistungsqualität
21
Service quality
21
Customer satisfaction
20
Kundenzufriedenheit
20
Gambling
13
Glücksspiel
13
Einzelhandel
11
Retail trade
11
Customer engagement
8
Deutschland
8
Germany
8
Brand image
7
Brand management
7
Markenführung
7
Markenimage
7
Customer loyalty
6
Distribution channel
6
Southeast Asia
6
Südostasien
6
Vertriebsweg
6
Customer integration
5
Kundenintegration
5
Verbraucherverhalten
5
Beschaffung
4
Customer retention
4
Customer service
4
Kundenbindung
4
Kundenservice
4
Procurement
4
Theorie
4
Theory
4
Airline
3
Artificial intelligence
3
Fluggesellschaft
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Handelsbetrieb
3
Hotel industry
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27
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Prentice, Catherine
Schramm-Klein, Hanna
Han, Heesup
40
Hollebeek, Linda D.
30
Mattila, Anna S.
28
Verhoef, Peter C.
26
Kumar, V.
24
Loureiro, Sandra Maria Correia
22
Huber, Frank
20
Klaus, Philipp
19
Bang, Nguyen
18
Rather, Raouf Ahmad
18
Usman, Osly
17
Ahn, Jiseon
16
Gil Saura, Irene
15
Grewal, Dhruv
15
Herrmann, Andreas
15
Khan, Imran
15
Lemon, Katherine N.
15
Mittal, Vikas
15
Swoboda, Bernhard
15
Wangenheim, Florian von
15
Wong, IpKin Anthony
15
Balaji, M. S.
14
Foscht, Thomas
14
Hyun, Sunghyup Sean
14
Japutra, Arnold
14
Quach, Sara
14
Sesé, F. Javier
14
So, Kevin Kam Fung
14
Das, Gopal
13
Evanschitzky, Heiner
13
Gustafsson, Anders
13
McDonald, Heath
13
Rahman, Zillur
13
Tanford, Sarah
13
Aksoy, Lerzan
12
Bilgihan, Anil
12
Blut, Markus
12
Fetscherin, Marc
12
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Springer Fachmedien Wiesbaden
1
Springer-Verlag GmbH
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Journal of retailing and consumer services
11
Journal of business research : JBR
3
The international review of retail, distribution and consumer research
3
International journal of hospitality management
2
SpringerLink / Bücher
2
European retail research
1
Gabler-Edition Wissenschaft / Forschungsgruppe Konsum und Verhalten
1
International journal of retail and distribution management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing
1
Journal of vacation marketing
1
Lehrbuch
1
Marketing : ZFP ; journal of research and management
1
Services marketing quarterly
1
The journal of brand management : an international journal
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ECONIS (ZBW)
32
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1
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
2
Aspects driving customers' intention to use automated purchasing processes
Selter, Jan-Lukas
;
Fota, Anne
;
Wagner, Katja
; …
- In:
International journal of retail and distribution management
51
(
2023
)
9/10
,
pp. 1158-1173
Persistent link: https://www.econbiz.de/10014484075
Saved in:
3
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
4
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
5
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
6
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
7
A netnographical approach to typologizing customer engagement and corporate misconduct
Hua, Lian-Lian
;
Prentice, Catherine
;
Han, Xiaoyun
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433740
Saved in:
8
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
9
Online retailing across e-channels and e-channel touchpoints : Empirical studies of consumer behavior in the multichannel e-commerce environment
Wagner, Gerhard
;
Schramm-Klein, Hanna
;
Steinmann, Sascha
- In:
Journal of business research : JBR
107
(
2020
),
pp. 256-270
Persistent link: https://www.econbiz.de/10012156755
Saved in:
10
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
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