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~person:"Prentice, Catherine"
~subject:"Konsumentenverhalten"
~subject:"Markenführung"
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Konsumentenverhalten
Markenführung
Beziehungsmarketing
30
Relationship marketing
30
Dienstleistungsqualität
20
Service quality
20
Consumer behaviour
19
Customer satisfaction
19
Kundenzufriedenheit
19
Gambling
13
Glücksspiel
13
Customer engagement
8
Brand image
6
Brand management
6
Customer loyalty
6
Markenimage
6
Southeast Asia
6
Südostasien
6
Customer integration
5
Kundenintegration
5
Customer retention
4
Kundenbindung
4
Airline
3
Artificial intelligence
3
Fluggesellschaft
3
Hotel industry
3
Hotellerie
3
Intelligence
3
Intelligenz
3
Künstliche Intelligenz
3
Macau
3
customer loyalty
3
Arbeitsleistung
2
Australia
2
Australien
2
Brand attachment
2
Casino
2
Casino service quality
2
Casinos
2
Customer service
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Prentice, Catherine
Han, Heesup
40
Hollebeek, Linda D.
30
Mattila, Anna S.
28
Verhoef, Peter C.
28
Huber, Frank
25
Kumar, V.
25
Loureiro, Sandra Maria Correia
25
Klaus, Philipp
19
Rather, Raouf Ahmad
19
Bang, Nguyen
18
Gil Saura, Irene
18
Neslin, Scott A.
18
Herrmann, Andreas
17
Lemon, Katherine N.
17
Usman, Osly
17
Ahn, Jiseon
16
Khan, Imran
16
Kumar, Vikas
16
Mittal, Vikas
16
Foscht, Thomas
15
Grewal, Dhruv
15
Hyun, Sunghyup Sean
15
Japutra, Arnold
15
Swoboda, Bernhard
15
Wangenheim, Florian von
15
Wong, IpKin Anthony
15
Balaji, M. S.
14
Evanschitzky, Heiner
14
Fournier, Susan
14
Karjaluoto, Heikki
14
Quach, Sara
14
Rahman, Zillur
14
Sesé, F. Javier
14
So, Kevin Kam Fung
14
Aksoy, Lerzan
13
Blut, Markus
13
Das, Gopal
13
Fetscherin, Marc
13
Gustafsson, Anders
13
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Journal of retailing and consumer services
11
International journal of hospitality management
2
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of vacation marketing
1
Services marketing quarterly
1
The journal of brand management : an international journal
1
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ECONIS (ZBW)
19
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1
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
2
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
3
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
4
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
5
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
6
A netnographical approach to typologizing customer engagement and corporate misconduct
Hua, Lian-Lian
;
Prentice, Catherine
;
Han, Xiaoyun
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433740
Saved in:
7
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
8
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
9
The influence of identity-driven customer engagement on purchase intention
Prentice, Catherine
;
Han, Xiao Yun
;
Hua, Lian-Lian
;
Hu, Lin
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 339-347
Persistent link: https://www.econbiz.de/10011995641
Saved in:
10
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
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