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~person:"Wieseke, Jan"
~subject:"Reisevermittler"
~type_genre:"Article in journal"
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Reisevermittler
Beziehungsmarketing
20
Relationship marketing
20
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10
Consumer behaviour
8
Customer satisfaction
8
Konsumentenverhalten
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Kundenzufriedenheit
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customer satisfaction
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personal selling
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Dienstleistungsmarketing
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Dienstleistungssektor
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Emotion
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customer loyalty
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Activation theory
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Wieseke, Jan
Castellanos Verdugo, Mario
2
Díaz Martín, Ana María
2
Garcia-Agreda, Sergio
2
Ha, Hong Youl
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Huang, Leo
2
Kraus, Florian
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Rajaobelina, Lova
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Roberts-Lombard, M.
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Suárez Álvarez, Leticia
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Viljoen, Kim
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Ángeles Oviedo-García, Maria de los
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Abou-Shouk, Mohamed
1
Al-Hyari, Khalil
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Al-Weshah, Ghazi A.
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Algharabat, Raed
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Alhammad, Fwwaz
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Alnsour, Muhammed S.
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Alonso-Almeida, M. Mar
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Conze, Oliver
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Deale, Cynthia S.
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Deszczyński, Bartosz
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Devece, Carlos
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Dini, Mauro
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Journal of marketing
1
Journal of service research : JSR
1
Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
1
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ECONIS (ZBW)
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On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
Saved in:
2
Social identity and the service-profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
Saved in:
3
Marktorientierung als Erfolgsfaktor in Dienstleistungsunternehmen : Anwendung und Erfolgswirkung der Marktorientierung im Tourismusbereich
Lingenfelder, Michael
;
Wieseke, Jan
;
Kraus, Florian
; …
- In:
Tourismus-Journal : Zeitschrift für …
8
(
2004
)
3
,
pp. 305-319
Persistent link: https://www.econbiz.de/10003357079
Saved in:
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