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~person:"Witell, Lars"
~subject:"Einzelhandel"
~subject:"Sweden"
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Search: "Dienstleistungsqualität"
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Einzelhandel
Sweden
Dienstleistungsqualität
18
Service quality
18
Beziehungsmarketing
6
Customer satisfaction
6
Kundenzufriedenheit
6
Relationship marketing
6
Quality management
5
Qualitätsmanagement
5
Consumer behaviour
4
Customer integration
4
Customer service
4
Dienstleistungssektor
4
Konsumentenverhalten
4
Kundenintegration
4
Kundenservice
4
Service industry
4
Betriebliche Wertschöpfung
3
Health care
3
Product quality
3
Produktqualität
3
Schweden
3
Value creation
3
Bundling strategy
2
Customer value
2
Dienstleistung
2
Experience
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care system
2
Industrie
2
Innovation
2
Kundenwert
2
Leistungsbündel
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Manufacturing industries
2
Measurement
2
Messung
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Retail trade
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Service
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Witell, Lars
Bloom, Nicholas
9
Lemos, Renata
8
Sadun, Raffaella
8
Van Reenen, John
8
Di Liberto, Adriana
6
Schivardi, Fabiano
6
Sulis, Giovanni
6
Svanström, Tobias
6
Zerni, Mikko
6
Busso, Matias
5
Edvardsson, Bo
5
Willems, Kim
5
Du Plooy, Thérèse
4
Duggal, Ekta
4
Gil Saura, Irene
4
Grewal, Dhruv
4
Henrekson, Magnus
4
Hunold, Matthias
4
Luk, Sherriff T. K.
4
Muthers, Johannes
4
Rabinovich, Elliot
4
Sreekumar
4
Sundgren, Stefan
4
Voorhees, Clay M.
4
Wennström, Johan
4
Arsalan Najmi
3
Bennmarker, Helge
3
Bergman, Mats A.
3
Bolton, Ruth N.
3
Brengman, Malaika
3
Chen, Ivy S. N.
3
Coughlan, Joseph
3
De Jager, Johan W.
3
Galiani, Sebastian
3
Gopalan, Rema
3
Grönqvist, Erik
3
Janlöv, Nils
3
Japutra, Arnold
3
Kalia, Prateek
3
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International journal of quality and service sciences
2
Journal of retailing
1
Journal of the Academy of Marketing Science
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
5
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1
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
4
Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias
;
Witell, Lars
;
Poksinska, Bozena
; …
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
Saved in:
5
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
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