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~person:"Witell, Lars"
~subject:"Kundenservice"
~subject:"Sweden"
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Search: "Dienstleistungsqualität"
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Kundenservice
Sweden
Dienstleistungsqualität
18
Service quality
18
Beziehungsmarketing
6
Customer satisfaction
6
Kundenzufriedenheit
6
Relationship marketing
6
Quality management
5
Qualitätsmanagement
5
Consumer behaviour
4
Customer integration
4
Customer service
4
Dienstleistungssektor
4
Konsumentenverhalten
4
Kundenintegration
4
Service industry
4
Betriebliche Wertschöpfung
3
Health care
3
Product quality
3
Produktqualität
3
Schweden
3
Value creation
3
Bundling strategy
2
Customer value
2
Dienstleistung
2
Einzelhandel
2
Experience
2
Gesundheitsversorgung
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Health care system
2
Industrie
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Innovation
2
Kundenwert
2
Leistungsbündel
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Manufacturing industries
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Witell, Lars
Edvardsson, Bo
10
Bloom, Nicholas
9
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Lemos, Renata
8
Sadun, Raffaella
8
Van Reenen, John
8
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Di Liberto, Adriana
6
Miao, Li
6
Schivardi, Fabiano
6
Sulis, Giovanni
6
Svanström, Tobias
6
Zerni, Mikko
6
Larivière, Bart
5
Lyu, Yijing
5
Sharma, Piyush
5
Shin, Hyunju
5
Söderlund, Magnus
5
Wirtz, Jochen
5
Ellinger, Alexander E.
4
Halperin, Basil
4
Henrekson, Magnus
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
4
Sundgren, Stefan
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Wennström, Johan
4
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International journal of quality and service sciences
2
Journal of business research : JBR
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
The TQM journal : the international review of organizational improvement
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
2
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
3
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
4
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
5
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
6
Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias
;
Witell, Lars
;
Poksinska, Bozena
; …
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
Saved in:
7
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
Saved in:
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