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~person:"Ye, Qiang"
~subject:"Service industry"
~subject:"Social web"
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Service industry
Social web
Beschwerdemanagement
3
Complaint management
3
Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
3
Service quality
3
Social Web
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Apologetic responses
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Artificial intelligence
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Online retailing
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customer satisfaction
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management response
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online social media
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peer-induced fairness
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Ye, Qiang
Grégoire, Yany
4
Hogreve, Jens
4
Rui, Huaxia
3
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2
Allen, Alexis M.
2
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Lu, Lu
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International journal of hospitality management
1
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
2
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1
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
2
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
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