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~source:"econis"
~subject:"Service quality"
~subject:"hospitals"
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Search: "Drevs, Florian"
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Drevs, Florian
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Lindenmeier, Jörg
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Nonprofit and voluntary sector quarterly
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Schmalenbach business review : sbr
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Crocodile Marketing : an experimental investigation into the effects of "crocodile-tear" apologies on patient loyalty intentions
Dietrich, Martin
;
Drevs, Florian
;
Lindenmeier, Jörg
; …
- In:
Schmalenbach business review : sbr
67
(
2015
)
1
,
pp. 34-53
Persistent link: https://www.econbiz.de/10010471732
Saved in:
2
Do patient perceptions vary with ownership status? : a study of nonprofit, for-profit, and public hospital patients
Drevs, Florian
;
Tscheulin, Dieter K.
;
Lindenmeier, Jörg
- In:
Nonprofit and voluntary sector quarterly
43
(
2014
)
1
,
pp. 164-184
Persistent link: https://www.econbiz.de/10010251106
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