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~source:"usbk"
~subject:"Management"
~type:"book"
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Search: "Customer relationship management"
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Management
Kundenmanagement
852
Beziehungsmanagement
268
Marketing
136
Economics
80
Unternehmen
67
Aufsatzsammlung
65
Electronic Commerce
54
Kundenbindung
37
Verbraucherzufriedenheit
36
Kundenorientierung
34
Bank
32
Kundenwert
29
Customer relations
23
Reklamation
23
Deutschland
20
Kundendienst
19
Internet
18
Dienstleistung
17
Kongress
16
Marketingstrategie
16
Qualitätsmanagement
16
Strategisches Management
15
Dienstleistungsbetrieb
14
Industrial management
14
Klein- und Mittelbetrieb
14
Privatkundengeschäft
14
Servicepolitik
14
Verbraucherverhalten
13
Verkaufstechnik
13
Marketinginformationssystem
12
Telemarketing
12
Wissensmanagement
12
Erfolgsfaktor
11
Kundenbetreuung
11
Integriertes Management
10
Unternehmenserfolg
10
Controlling
9
Direktmarketing
9
Mobile Telekommunikation
9
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Bibliographie
2
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English
16
German
1
Undetermined
1
Author
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Greenberg, Paul
2
Normann, Richard
2
Ramírez, Rafael
2
Balachandran, Sarojini
1
Bink, Audrey J. M.
1
Bowen, David E.
1
Bruhn, Manfred
1
Denvir, Paul
1
Ferguson, Cliff
1
Galbraith, Jay R.
1
Georgi, Dominik
1
Goss, Sue
1
Helmke, Stefan
1
Johnson, William C.
1
Knox, Simon
1
Peelen, Ed
1
Peppers, Don
1
Rogers, Martha
1
Schneider, Benjamin
1
Thyne, Maree
1
Walker, Kevin
1
Weinstein, Art
1
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1
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Local Government Association <Great Britian>
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HNI-Verlagsschriftenreihe
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USB Cologne (EcoSocSci)
ECONIS (ZBW)
180
USB Cologne (business full texts)
1
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1
Customer
relationship
management
Peelen, Ed
-
2005
Persistent link: https://www.econbiz.de/10004826675
Saved in:
2
Customer
relationship
management
: perspectives from the marketplace
Knox, Simon
(
contributor
)
-
2003
Persistent link: https://www.econbiz.de/10004661749
Saved in:
3
Harvard Business Review on
customer
relationship
management
2001
Persistent link: https://www.econbiz.de/10004750978
Saved in:
4
CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers
Greenberg, Paul
-
2010
-
4. ed.
Persistent link: https://www.econbiz.de/10004950505
Saved in:
5
Managing global customers : an integrated approach
Yip, George S.
;
Bink, Audrey J. M.
-
2007
Persistent link: https://www.econbiz.de/10004891835
Saved in:
6
Managing key clients
Walker, Kevin
;
Denvir, Paul
;
Ferguson, Cliff
-
2006
-
[Nachdr.]
Persistent link: https://www.econbiz.de/10004662158
Saved in:
7
Services marketing : managing the service value chain
Bruhn, Manfred
;
Georgi, Dominik
-
2006
Persistent link: https://www.econbiz.de/10004845888
Saved in:
8
Designing the customer centric organization : a guide to strategy, structure, and process
Galbraith, Jay R.
-
2005
-
1. ed.
Persistent link: https://www.econbiz.de/10004828103
Saved in:
9
Managing customer relationships : a strategic framework
Peppers, Don
;
Rogers, Martha
-
2004
Persistent link: https://www.econbiz.de/10004421891
Saved in:
10
Superior customer value in the new economy : concepts and cases
Johnson, William C.
;
Weinstein, Art
-
2004
-
2. ed.
Persistent link: https://www.econbiz.de/10004512829
Saved in:
1
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