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~subject:"Coronavirus"
~subject:"Dienstleistungsqualität"
~subject:"Service quality"
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Dienstleistungsqualität
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Benchmarking
283
Lieferkette
235
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235
India
133
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132
Performance measurement
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Min, Ho-key
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Min, Hyesung
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Panchapakesan Padma
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Anbanandam, Ramesh
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Benchmarking : an international journal
60
Benchmarking : an international journal ; BIJ
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ECONIS (ZBW)
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1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Impact of COVID-19 on education in India : stakeholders' voice
Kalia, Prateek
;
Behal, Bhavana
;
Kaur, Kulvinder
;
Mehta, …
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 243-264
Persistent link: https://www.econbiz.de/10014502951
Saved in:
3
Guest editorial: MSME's resilience and performance : COVID-19 perspective
Kaliyan, Mathiyazhagan
;
Agarwal, Vernika
;
Anbanandam, Ramesh
- In:
Benchmarking : an international journal
30
(
2023
)
6
,
pp. 1757-1764
Persistent link: https://www.econbiz.de/10014321406
Saved in:
4
Satisfaction and value-in-use perceived by university students from the influence of the built environment, price fairness and teaching care
Silva, Marcelo Benetti Corrêa da
;
Matte, Juliana
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 365-381
Persistent link: https://www.econbiz.de/10013040703
Saved in:
5
Evaluation of passengers' expectations and satisfaction in the airline industry : an empirical performance analysis of online reviews
Dike, Somtochukwu Emmanuel
;
Davis, Zachary
;
Abrahams, Alan
- In:
Benchmarking : an international journal
31
(
2024
)
2
,
pp. 611-639
Persistent link: https://www.econbiz.de/10014503126
Saved in:
6
Design of service network for containerized export by multimodal transportation : with quality concept
Dua, Aman
;
Chhabra, Rishika
;
Sinha, Deepankar
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 220-242
Persistent link: https://www.econbiz.de/10014502950
Saved in:
7
The COVID-19 pandemic and supply chain : international cooperation patterns and influence mechanism
Wang, Qiang
;
Zhang, Min
;
Li, Rongrong
- In:
Benchmarking : an international journal
31
(
2024
)
2
,
pp. 466-486
Persistent link: https://www.econbiz.de/10014503076
Saved in:
8
Effect of innovation practices of banks on customer loyalty : an SEM-ANN approach
Tiwari, Pankaj
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4536-4568
Persistent link: https://www.econbiz.de/10014502549
Saved in:
9
Assessing the impact of a COVID-19 pandemic on supply chain transformation : an exploratory analysis
Min, Ho-key
- In:
Benchmarking : an international journal
30
(
2023
)
6
,
pp. 1765-1781
Persistent link: https://www.econbiz.de/10014321883
Saved in:
10
Adoption of ICTs as an emergent business strategy during and following COVID-19 crisis : evidence from Indian MSMEs
Kumar, Vimal
;
Verma, Pratima
;
Mittal, Ankesh
;
Tuesta …
- In:
Benchmarking : an international journal
30
(
2023
)
6
,
pp. 1850-1883
Persistent link: https://www.econbiz.de/10014321910
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