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~subject:"Customer satisfaction"
~type_genre:"Fallstudie"
~type_genre:"Guidebook"
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Customer satisfaction
Dienstleistung
102
Services
56
Deutschland
42
Germany
41
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22
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22
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18
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Baglieri, Enzo
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Böhmann, Tilo
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Croom, Simon
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Dadfar, Hossein
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Gresser, Franz Nikolaus
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Riedel, Kai
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
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International journal of quality and service sciences
1
Managing consumer services : factory or theater?
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ECONIS (ZBW)
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Das kundenorientierte Unternehmen : 12 Erfolgsprinzipien für eine konsequente Ausrichtung am Kunden
Riedel, Kai
;
Gresser, Franz Nikolaus
-
2016
Persistent link: https://www.econbiz.de/10011386221
Saved in:
2
Connecting factory to theatre : lessons from a case study
Croom, Simon
;
Baglieri, Enzo
- In:
Managing consumer services : factory or theater?
,
(pp. 45-67)
.
2014
Persistent link: https://www.econbiz.de/10010478150
Saved in:
3
Customer involvement in service production, delivery and quality : the challenge and opportunities
Dadfar, Hossein
;
Brege, Staffan
;
Semnani, Sedigheh …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10009754723
Saved in:
4
Service-orientierte Geschäftsmodelle : erfolgreich umsetzen
Böhmann, Tilo
(
ed.
);
Warg, Markus
(
ed.
);
Weiß, Peter
(
ed.
)
-
2013
Persistent link: https://www.econbiz.de/10014007231
Saved in:
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