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Customer satisfaction
Beziehungsmarketing
8
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Consumer behaviour
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Caruana, Albert
4
Konietzny, Jirka
2
Cassar, Mario
1
Chircop, Saviour
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Ewing, Michael
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La Rocca, Antonella
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Snehota, Ivan
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Journal of business research : JBR
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Journal of financial services marketing : JFSM
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Scandinavian journal of hospitality and tourism
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ECONIS (ZBW)
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Customer encounter satisfaction and narrative force : an investigation of user-generated content on TripAdvisor
Cassar, Mario
;
Konietzny, Jirka
;
Caruana, Albert
- In:
Scandinavian journal of hospitality and tourism
23
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10014291580
Saved in:
2
Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert
;
Vella, Joseph
;
Konietzny, Jirka
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
Saved in:
3
Learning satisfaction in marketing simulation games : antecedents and influencers
Caruana, Albert
;
La Rocca, Antonella
;
Snehota, Ivan
- In:
Journal of marketing education : JME
38
(
2016
)
2
,
pp. 107-118
Persistent link: https://www.econbiz.de/10011537315
Saved in:
4
How corporate reputation, quality, and value influence online loyalty
Caruana, Albert
;
Ewing, Michael
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 1103-1110
Persistent link: https://www.econbiz.de/10008652762
Saved in:
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