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~subject:"Customer satisfaction"
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An exploration of consumers' experiences in physical stores : comparing consumers' and retailers' perspectives in past and present time
Bäckström, Kristina
;
Johansson, Ulf
- In:
The international review of retail, distribution and …
27
(
2017
)
3
,
pp. 241-259
Persistent link: https://www.econbiz.de/10011741612
Saved in:
2
A comparison of customer perceived service quality in discount versus traditional grocery stores : an examination of service quality measurement scales in a Swedish context
Anselmsson, Johan
;
Johansson, Ulf
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 369-386
Persistent link: https://www.econbiz.de/10010469088
Saved in:
3
What's the buzz about the store? : a comparative study of the sources of word of mouth and customer satisfaction and their relationships with sales growth
Johansson, Ulf
;
Anselmsson, Johan
- In:
European retail research
26
(
2012
)
2
,
pp. 97-128
Persistent link: https://www.econbiz.de/10009728697
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