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Search: subject_exact:"Trinkgeld"
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Customer satisfaction
Trinkgeld
154
Tipping behaviour
150
Gastronomie
67
Restaurant industry
66
Consumer behaviour
51
Konsumentenverhalten
51
Dienstleistungsqualität
43
Service quality
43
USA
32
United States
31
Social norm
25
Soziale Norm
25
Tipping
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Tourismusberufe
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Tourism employees
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Kundenzufriedenheit
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Taxi industry
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Taxigewerbe
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Theorie
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Theory
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Mindestlohn
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tipping
10
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9
Minimum wage
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Leistungsentgelt
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Altruismus
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Beschäftigungseffekt
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Emotion
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Lohn
6
New York
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Tipping behavior
6
Behavioral economics
5
Beziehungsmarketing
5
Dienstleistungssektor
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Diskriminierung
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12
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Lynn, Michael
3
Kwortnik, Robert J.
2
Alexander, Damon
1
Banks, George C.
1
Batchelor, John H.
1
Bilgihan, Anil
1
Boone, Christopher
1
Brewster, Zachary W.
1
Bujisic, Milos
1
Chien, Chia-Hsuan
1
Davis, David E.
1
Gourlay, Kenneth
1
Hsiao, Chih-Hui
1
Huan, Tzung-cheng
1
Jahan, Nusrat
1
Kepes, Sven
1
Kilfoyle, Eksa
1
Kinard, Brian R.
1
Kinard, Jerry L.
1
Koku, Paul Sergius
1
Leschewski, Andrea
1
Mattila, Anna
1
McDaniel, Michael A.
1
Richardson, Alan J.
1
Saunders, Stephen G.
1
Savas, Selen
1
Woznyj, Haley M.
1
Wu, Luorong
1
Yeh, Shih-Shuo
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International journal of hospitality management
3
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
International journal of contemporary hospitality management
1
Journal of agricultural & food industrial organization
1
Journal of consumer behaviour : an international research review
1
Journal of service theory and practice : JSTP
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Personnel psychology : a journal of applied research
1
The journal of services marketing
1
Tourism review
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ECONIS (ZBW)
12
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1
Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat
;
Leschewski, Andrea
;
Davis, David E.
- In:
Journal of agricultural & food industrial organization
21
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
Saved in:
2
Smiling for tips? : will restaurant servers’ actions affect customers’ emotional contagion and tipping behavior?
Hsiao, Chih-Hui
;
Chien, Chia-Hsuan
;
Yeh, Shih-Shuo
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 964-985
Persistent link: https://www.econbiz.de/10013368793
Saved in:
3
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
4
The "mask effect" on the tips that customers leave restaurant servers
Brewster, Zachary W.
;
Gourlay, Kenneth
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013328028
Saved in:
5
Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
Saved in:
6
A meta-analytic review of tipping compensation practices : an agency theory perspective
Banks, George C.
;
Woznyj, Haley M.
;
Kepes, Sven
; …
- In:
Personnel psychology : a journal of applied research
71
(
2018
)
3
,
pp. 457-478
Persistent link: https://www.econbiz.de/10011969829
Saved in:
7
Restaurant tipping and customers' susceptibility to emotional contagion
Koku, Paul Sergius
;
Savas, Selen
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 762-772
Persistent link: https://www.econbiz.de/10011590922
Saved in:
8
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
Saved in:
9
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
10
To tip or not to tip, that is the question : rewarding customer service encounters
Richardson, Alan J.
;
Kilfoyle, Eksa
- In:
Accounting perspectives : a journal of The Canadian …
13
(
2014
)
4
,
pp. 301-308
Persistent link: https://www.econbiz.de/10010482215
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