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~subject:"Customer service"
~subject:"Mustererkennung"
~type_genre:"Fallstudie"
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Information systems : crossroads for organization, management, accounting and engineering : ItAIS: the Italian Association for Information Systems
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MIS quarterly executive
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Using text analytics to derive customer service management benefits from unstructured data
Müller, Oliver
;
Junglas, Iris
;
Debortoli, Stefan
;
Vom …
- In:
MIS quarterly executive
15
(
2016
)
4
,
pp. 243-258
Persistent link: https://www.econbiz.de/10011591757
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Innovation in business processes : pattern-driven process modelling
Ardimento, Pasquale
;
Boffoli, Nicola
;
Caivano, Danilo
; …
- In:
Information systems : crossroads for organization, …
,
(pp. 229-237)
.
2012
Persistent link: https://www.econbiz.de/10009577641
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