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~subject:"Data envelopment analysis"
~subject:"Service quality"
~type_genre:"Fallstudie"
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Search: "Benchmarking : an international journal"
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Data envelopment analysis
Service quality
Benchmarking
9
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Kannan, N. G.
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Lan, Lawrence W.
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Lee, Yu-ting
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Benchmarking : an international journal ; BIJ
2
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Benchmarking hotel industry in a multi-period context with DEA approaches : a case study
Wu, Wei-wen
;
Lan, Lawrence W.
;
Lee, Yu-ting
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
2
,
pp. 152-168
Persistent link: https://www.econbiz.de/10009729993
Saved in:
2
Improving the service quality of ocean container carriers : an Indian case study
Kannan, Vanumamalai
;
Bose, S. K.
;
Kannan, N. G.
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
6
,
pp. 709-729
Persistent link: https://www.econbiz.de/10009680014
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