//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Benchmarking : an international journal"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Service quality
Benchmarking
283
Lieferkette
235
Supply chain
235
India
133
Indien
132
Performance measurement
130
Performance-Messung
127
Quality management
92
Qualitätsmanagement
92
Data envelopment analysis
90
Data-Envelopment-Analyse
90
Firm performance
88
Unternehmenserfolg
88
Industrie
82
Manufacturing industries
82
Lieferantenmanagement
66
Supplier relationship management
66
Sustainability
62
Fuzzy sets
57
Fuzzy-Set-Theorie
57
Supply chain management
56
Environmental management
50
Nachhaltigkeit
50
Umweltmanagement
50
AHP approach
49
AHP-Verfahren
49
Nachhaltige Entwicklung
45
Sustainable development
45
Coronavirus
44
Multi-criteria analysis
43
Multikriterielle Entscheidungsanalyse
43
Technical efficiency
43
Technische Effizienz
43
KMU
41
SME
41
Bibliometrics
39
Bibliometrie
39
Logistics
39
more ...
less ...
Online availability
All
Undetermined
30
Free
2
Type of publication
All
Article
54
Type of publication (narrower categories)
All
Article in journal
54
Aufsatz in Zeitschrift
54
Case study
1
Fallstudie
1
Language
All
English
54
Author
All
Min, Ho-key
3
Min, Hyesung
3
Panchapakesan Padma
3
Kannan, Vanumamalai
2
Mahapatra, Siba Sankar
2
Rajendran, Chandrasekharan
2
Satapathy, Suchismita
2
Sweis, Rateb J.
2
Tsiotras, George
2
Ukko, Juhani
2
Abdel-Aziz AlSaleh, Noor
1
Abrahams, Alan
1
Ajmal, Mian
1
Al-Ghawi, Hala Jamal
1
Al-Zu'bi, Zu'bi M. F.
1
AlShehail, Ohoud Ali
1
Anand, Kavin
1
Anjomshoae, Ali
1
Aquino, Andre Tavares de
1
Arora, Anchal
1
Azevedo, Eduardo H. Malheiros de
1
Barichello, Rodrigo
1
Batista, Deise Araújo de
1
Bebber, Suélen
1
Becker, Michael
1
Behl, Abhishek
1
Biswas, A.
1
Bose, S. K.
1
Bullington, Kimball
1
Carvalho, Marly M.
1
Chau, Vinh Sum
1
Chhabra, Rishika
1
Chithambaranathan, P.
1
Chockalingam, Anand
1
Cooper, M. Bixby
1
Dahiyat, Samer Eid
1
Davis, Zachary
1
Daynes, Kristine S.
1
Debata, Bikash Ranjan
1
Devi, Chandrika
1
more ...
less ...
Published in...
All
Benchmarking : an international journal ; BIJ
38
Benchmarking : an international journal
16
Source
All
ECONIS (ZBW)
54
Showing
1
-
10
of
54
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Satisfaction and value-in-use perceived by university students from the influence of the built environment, price fairness and teaching care
Silva, Marcelo Benetti Corrêa da
;
Matte, Juliana
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 365-381
Persistent link: https://www.econbiz.de/10013040703
Saved in:
3
Evaluation of passengers' expectations and satisfaction in the airline industry : an empirical performance analysis of online reviews
Dike, Somtochukwu Emmanuel
;
Davis, Zachary
;
Abrahams, Alan
- In:
Benchmarking : an international journal
31
(
2024
)
2
,
pp. 611-639
Persistent link: https://www.econbiz.de/10014503126
Saved in:
4
Design of service network for containerized export by multimodal transportation : with quality concept
Dua, Aman
;
Chhabra, Rishika
;
Sinha, Deepankar
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 220-242
Persistent link: https://www.econbiz.de/10014502950
Saved in:
5
Effect of innovation practices of banks on customer loyalty : an SEM-ANN approach
Tiwari, Pankaj
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4536-4568
Persistent link: https://www.econbiz.de/10014502549
Saved in:
6
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
7
Customer experiences in the era of artificial intelligence (AI) in context to FinTech : a fuzzy AHP approach
Arora, Anchal
;
Gupta, Sanjay
;
Devi, Chandrika
;
Walia, Nidhi
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4342-4369
Persistent link: https://www.econbiz.de/10014502538
Saved in:
8
Total quality management and sustainability in the public service sector : the mediating effect of service innovation
AlShehail, Ohoud Ali
;
Khan, Mehmood
;
Ajmal, Mian
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 382-410
Persistent link: https://www.econbiz.de/10013040708
Saved in:
9
How to use spontaneous customer comments to identify nonlinear background of satisfaction with restaurant services
Tontini, Gerson
;
Irgang, Luís
;
Kroenke, Adriana
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 496-521
Persistent link: https://www.econbiz.de/10013040881
Saved in:
10
Electronic customer relationship management (E-CRM), customer experience and customer satisfaction : evidence from the banking industry
Surya, Pushpender Kumar
;
Mokha, Anupreet Kaur
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 551-572
Persistent link: https://www.econbiz.de/10013040883
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->