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~subject:"Dienstleistungsqualität"
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Relocating empowerment as a management concept for Asia
Cheung, Catherine
;
Baum, Tom
;
Wong, Alan
- In:
Journal of business research : JBR
65
(
2012
)
1
,
pp. 36-41
Persistent link: https://www.econbiz.de/10009549728
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2
THEMEQUAL : adapting the SERVQUAL scale to theme park services ; a case of Hong Kong Disneyland
Tsang, Nelson K. F.
;
Lee, Louisa Y. S.
;
Wong, Alan
; …
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 416-429
Persistent link: https://www.econbiz.de/10009626889
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