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~subject:"Dienstleistungssektor"
~subject:"Innovation"
~type_genre:"Case study"
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Search: "Dienstleistungsqualität"
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Dienstleistungssektor
Innovation
Dienstleistungsqualität
155
Service quality
155
Qualitätsmanagement
28
Quality management
27
Customer satisfaction
24
Kundenzufriedenheit
24
Beziehungsmarketing
22
Relationship marketing
22
USA
16
United States
16
Deutschland
15
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15
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9
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9
Hotellerie
9
India
9
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9
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9
Dienstleistung
8
Dienstleistungsmarketing
8
Großbritannien
8
Krankenhaus
8
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8
Services marketing
8
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8
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7
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7
Messung
7
Taiwan
7
Electronic Banking
6
Electronic banking
6
Performance measurement
6
Performance-Messung
6
China
5
Einzelhandel
5
Iran
5
Retail trade
5
Telecommunications industry
5
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1
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3
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Case study
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960
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960
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62
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62
Graue Literatur
44
Non-commercial literature
44
Working Paper
35
Arbeitspapier
32
Collection of articles of several authors
22
Sammelwerk
22
Hochschulschrift
18
Aufsatzsammlung
14
Fallstudie
14
Conference paper
13
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13
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13
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4
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3
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3
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3
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3
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3
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2
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2
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2
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1
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1
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1
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1
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1
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1
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11
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3
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Altinay, Levent
1
Aziz, Nisar Ahmed
1
Bravo Sánchez, Carlos
1
Clark, Stephanie
1
Egg, Gerrit
1
Hvass, Kristian A.
1
Iacobucci, Dawn
1
Iwaarden, Jos van
1
Kwan, Julie
1
Lai, Pei-Chun
1
Meer, Robert van der
1
Nicolajsen, Hanne Westh
1
Oliva, Rogelio
1
Poudel, Surya
1
Scupola, Ada
1
Smith, Alan D.
1
Snell, Lan
1
Soltani, Ebrahim
1
Sparrow, John
1
Speicher, Nadine
1
Torfadóttir, Embla
1
Verboom, Menno
1
Villachica, Steven W.
1
White, Lesley
1
Wiele, Ton van der
1
Williams, Terry M.
1
Yang, Ching-Chow
1
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Erasmus Research Institute of Management
1
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The service industries journal
2
Cases on human performance improvement technologies
1
ERIM report series research in management
1
International journal of business innovation and research
1
International journal of services and operations management
1
Journal of air transport management
1
Marketing through minefields
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Services marketing quarterly
1
System Dynamics für die Finanzindustrie : simulieren und analysieren dynamisch-komplexer Probleme
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
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1
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
2
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
3
Bringing service standards to life
Kwan, Julie
;
Clark, Stephanie
;
Villachica, Steven W.
- In:
Cases on human performance improvement technologies
,
(pp. 154-181)
.
2015
Persistent link: https://www.econbiz.de/10011610824
Saved in:
4
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
5
A transparent role of information systems within business proccesses : a case study
Verboom, Menno
(
contributor
);
Iwaarden, Jos van
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002362283
Saved in:
6
Investigating issues and challenges for customer involvement in business services innovation
Nicolajsen, Hanne Westh
;
Scupola, Ada
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 368-376
Persistent link: https://www.econbiz.de/10009272392
Saved in:
7
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
8
An exploratory study of the application of internal marketing in professional service organizations
Snell, Lan
;
White, Lesley
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 195-211
Persistent link: https://www.econbiz.de/10003865576
Saved in:
9
Exploring the potential of mass-customization as an innovation in the express parcel delivery industry
Aziz, Nisar Ahmed
;
Sparrow, John
- In:
International journal of business innovation and research
3
(
2009
)
6
,
pp. 634-650
Persistent link: https://www.econbiz.de/10003892036
Saved in:
10
The quality improvement customers didn't want
Iacobucci, Dawn
- In:
Marketing through minefields
,
(pp. 121-160)
.
2008
Persistent link: https://www.econbiz.de/10003813888
Saved in:
1
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