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~subject:"Dienstleistungssektor"
~subject:"United Kingdom"
~type_genre:"Case study"
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Search: "Dienstleistungsqualität"
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Dienstleistungssektor
United Kingdom
Dienstleistungsqualität
155
Service quality
155
Qualitätsmanagement
28
Quality management
27
Customer satisfaction
24
Kundenzufriedenheit
24
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22
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117
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23
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1
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1
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1
Clark, Stephanie
1
Ding, Rong
1
Hilton, Julie
1
Hvass, Kristian A.
1
Iwaarden, Jos van
1
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1
Kwan, Julie
1
Lai, Pei-Chun
1
Longbottom, David
1
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1
Meer, Robert van der
1
Ojiako, Udechukwu
1
Oliva, Rogelio
1
Orr, Dominic James
1
Poudel, Surya
1
Shahin, Arash
1
Smith, Alan D.
1
Snell, Lan
1
Soltani, Ebrahim
1
Sparrow, John
1
Torfadóttir, Embla
1
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1
Villachica, Steven W.
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ERIM report series research in management
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International journal of business innovation and research
1
International journal of services and operations management
1
Journal of accounting and public policy
1
Journal of air transport management
1
Journal of transport economics and policy
1
Services marketing quarterly
1
Strategic change : SC ; briefings in entrepreneurial finance
1
System Dynamics für die Finanzindustrie : simulieren und analysieren dynamisch-komplexer Probleme
1
Systems thinking : from heresy to practice ; public and private sector studies
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
16
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1
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
2
Bringing service standards to life
Kwan, Julie
;
Clark, Stephanie
;
Villachica, Steven W.
- In:
Cases on human performance improvement technologies
,
(pp. 154-181)
.
2015
Persistent link: https://www.econbiz.de/10011610824
Saved in:
3
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
4
Auditor mergers, audit quality and audit fees : evidence from the PricewaterhouseCoopers merger in the UK
Ding, Rong
;
Jia, Yuping
- In:
Journal of accounting and public policy
31
(
2012
)
1
,
pp. 69-85
Persistent link: https://www.econbiz.de/10009500091
Saved in:
5
A transparent role of information systems within business proccesses : a case study
Verboom, Menno
(
contributor
);
Iwaarden, Jos van
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002362283
Saved in:
6
Real service improvement : an empirical investigation of service improvement initiatives within a UK bank
Longbottom, David
;
Hilton, Julie
;
Ying, Xia-zheng
- In:
Systems thinking : from heresy to practice ; public and …
,
(pp. 177-198)
.
2011
Persistent link: https://www.econbiz.de/10008811150
Saved in:
7
Quantity de-restriction in the taxi market : results from English case studies
Aquilina, Matteo
- In:
Journal of transport economics and policy
45
(
2011
)
2
,
pp. 179-195
Persistent link: https://www.econbiz.de/10009130944
Saved in:
8
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
9
Die Finanzierungsmethodik im englischen Universitätssektor : eine verfahrensanalytische Untersuchung ihrer Implikationen und Folgen
Orr, Dominic James
(
contributor
)
-
2001
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001639705
Saved in:
10
An exploratory study of the application of internal marketing in professional service organizations
Snell, Lan
;
White, Lesley
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 195-211
Persistent link: https://www.econbiz.de/10003865576
Saved in:
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