//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Emotion"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Journal of service management"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Emotion
Beziehungsmarketing
107
Relationship marketing
107
Consumer behaviour
104
Konsumentenverhalten
103
Dienstleistungsqualität
95
Service quality
95
Customer satisfaction
70
Kundenzufriedenheit
69
Services
60
Dienstleistungssektor
59
Service industry
59
Dienstleistung
58
Customer integration
47
Kundenintegration
47
Innovation
37
Betriebliche Wertschöpfung
36
Value creation
36
Service management
33
Dienstleistungsmanagement
32
Customer service
30
Kundenservice
30
Bundling strategy
24
Leistungsbündel
24
Social Web
24
Social web
24
Service innovation
21
Dienstleistungsmarketing
20
Services marketing
20
Brand management
18
Service-Dominant Logic
18
Service-dominant logic
18
Markenführung
17
Business services
16
Customer value
16
Innovation management
16
Innovationsmanagement
16
Kundenwert
16
USA
16
United States
16
more ...
less ...
Online availability
All
Undetermined
11
Type of publication
All
Article
19
Type of publication (narrower categories)
All
Article in journal
19
Aufsatz in Zeitschrift
19
Language
All
English
19
Author
All
Riel, Allard C. R. van
3
Delcourt, Cécile
2
Gouthier, Matthias H. J.
2
Gremler, Dwayne D.
2
Ahuvia, Aaron
1
Becker, Marc
1
Birgelen, Marcel van
1
Bombert-Peters, Yvette
1
Brach, Simon
1
Dahling, Jason J.
1
De Zanet, Fabrice
1
Doucet, Lorna
1
Efendić, Emir
1
Grandey, Alicia
1
Groth, Markus
1
Hsieh, Jung-Kuei
1
Huang, Ming-Hui
1
Izberk-Bilgin, Elif
1
Krämer, Tobias
1
Lee, Kyungwon
1
Lin, Cheng-Yu
1
Lin, Cheng-yu
1
Lin, Jiun-Sheng Chris
1
Lin, Jiun-sheng Chris
1
Liu, Wei
1
Minbashian, Amirali
1
Odekerken-Schröder, Gaby
1
Oldham, Greg R.
1
Otterbring, Tobias
1
Rafaeli, Anat
1
Ravid, Shy
1
Rhein, Miriam
1
Ribbink, Dina
1
Rust, Roland T.
1
Schaarschmidt, Mario
1
Semeijn, Janjaap
1
Shao, Bo
1
Steiner, Dirk D.
1
Tronvoll, Bård
1
Tu, Yangjun
1
more ...
less ...
Published in...
All
Journal of service management
19
Source
All
ECONIS (ZBW)
19
Showing
1
-
10
of
19
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
2
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
3
AI as customer
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10012880724
Saved in:
4
Towards a theory of brand love in services : the power of identity and social relationships
Ahuvia, Aaron
;
Izberk-Bilgin, Elif
;
Lee, Kyungwon
- In:
Journal of service management
33
(
2022
)
3
,
pp. 453-464
Persistent link: https://www.econbiz.de/10013325628
Saved in:
5
Emotional communication by service robots : a research agenda
Becker, Marc
;
Efendić, Emir
;
Odekerken-Schröder, Gaby
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 675-687
Persistent link: https://www.econbiz.de/10013325742
Saved in:
6
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
7
I know how you feel, but it does not always help : integrating emotion recognition, agreeableness, and cognitive ability in a compensatory model of service performance
Doucet, Lorna
;
Shao, Bo
;
Wang, Lu
;
Oldham, Greg R.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 320-338
Persistent link: https://www.econbiz.de/10011583535
Saved in:
8
Smile for a while : the effect of employee-displayed smiling on customer affect and satisfaction
Otterbring, Tobias
- In:
Journal of service management
28
(
2017
)
2
,
pp. 284-304
Persistent link: https://www.econbiz.de/10011704038
Saved in:
9
The role of customers in co-creating m-services in the O2O model
Hsieh, Jung-Kuei
- In:
Journal of service management
28
(
2017
)
5
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011801808
Saved in:
10
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->