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~subject:"Emotion"
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Emotion
Consumer behaviour
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Hotel industry
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Qu, Hailin
7
Wang, Yao-Chin
2
Beck, Jeffrey A.
1
Cai, Ruiying
1
Im, Jinyoung
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Kim, Haemi
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Ma, Emily
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Ma, Emily Jintao
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Song, Jahyun
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International journal of hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
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1
Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao
;
Wang, Yao-Chin
;
Qu, Hailin
- In:
The Cornell hospitality quarterly
63
(
2022
)
3
,
pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
Saved in:
2
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
3
The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi
;
Qu, Hailin
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
Saved in:
4
The formation of sub-brand love and corporate brand love in hotel brand portfolios
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
- In:
International journal of hospitality management
77
(
2019
),
pp. 375-384
Persistent link: https://www.econbiz.de/10011988651
Saved in:
5
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
6
The mediating role of consumption emotions
Song, Jahyun
;
Qu, Hailin
- In:
International journal of hospitality management
66
(
2017
),
pp. 66-76
Persistent link: https://www.econbiz.de/10011810941
Saved in:
7
The affective and dispositional consequences of organizational citizenship behavior : a cross-cultural study
Ma, Emily
;
Qu, Hailin
;
Wilson, Marie
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
4
,
pp. 399-431
Persistent link: https://www.econbiz.de/10011494473
Saved in:
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