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~subject:"Großbritannien"
~subject:"Service quality"
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Großbritannien
Service quality
Dienstleistungsqualität
291
Dienstleistungssektor
267
Service industry
267
Consumer behaviour
192
Konsumentenverhalten
191
Beziehungsmarketing
184
Relationship marketing
184
Customer satisfaction
171
Kundenzufriedenheit
171
Taiwan
102
Innovation
101
United Kingdom
90
Spain
89
Spanien
89
Innovation management
82
Innovationsmanagement
82
Hotel industry
68
Hotellerie
68
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61
Dienstleistung
60
Firm performance
59
Unternehmenserfolg
59
Arbeitszufriedenheit
55
Job satisfaction
55
Bank
53
Tourism industry
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Tourismuswirtschaft
53
Performance measurement
48
Performance-Messung
48
USA
48
United States
48
KMU
44
SME
44
Brand management
43
Emotion
43
Markenführung
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English
371
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Alexander, Nicholas
3
Altinay, Levent
3
Foxall, Gordon R.
3
Kandampully, Jay
3
Lin, Wen-bao
3
Williams, Colin C.
3
Altinay, Eser
2
Alves, Helena
2
Broadbridge, Adelina M.
2
Bryson, John R.
2
Burton, Dawn
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
James, Victoria K.
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Meer, Robert van der
2
Mody, Makarand Amrish
2
Navarro-Espigares, José Luis
2
Oliveira-Castro, Jorge M.
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Pratten, John D.
2
Rayburn, Steven W.
2
Rego, Arménio
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The service industries journal
371
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ECONIS (ZBW)
371
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41
Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
42
Refugee-focused service providers : improving the welcome in New Zealand
McIntosh, Alison
;
Cockburn-Wootten, Cheryl
- In:
The service industries journal
39
(
2019
)
9/10
,
pp. 701-716
Persistent link: https://www.econbiz.de/10012204781
Saved in:
43
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
44
Understanding customer journey from the lenses of complexity theory
Varnali, Kaan
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 820-835
Persistent link: https://www.econbiz.de/10012205857
Saved in:
45
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
46
The relationship between Internet addiction and negative eWOM
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 943-965
Persistent link: https://www.econbiz.de/10012205909
Saved in:
47
New perspective on customer orientation of service employees : a conceptual framework
Morales, Javier
;
Ruiz-Alba, José L.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 966-982
Persistent link: https://www.econbiz.de/10012205913
Saved in:
48
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
49
Consumer choices among service brands offering ethical attributes
Bridges, Eileen
;
Schramm, Mary
;
Roy, Abhik
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1167-1189
Persistent link: https://www.econbiz.de/10012207460
Saved in:
50
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
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