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Konsumentenverhalten
Consumer behaviour
20
Hotel industry
18
Hotellerie
18
Beziehungsmarketing
15
Relationship marketing
15
China
14
Dienstleistungsqualität
14
Service quality
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Qu, Hailin
20
Im, Jinyoung
2
Kim, Miyoung
2
Ali Eliwa, Rasha
1
Beck, Jeffrey A.
1
Boo, Soyoung
1
Cai, Ruiying
1
Chen, Yong
1
Cui, Feng
1
Im, Holly Hyunjung
1
Kim, Dong Jin
1
Kim, Haemi
1
Kim, Lisa Hyunjung
1
Kim, Yumi Park
1
Ksu, Maxwell K.
1
Lee, Hyangjung
1
Li, Shuhao
1
Lin, Derong
1
Liu, Jing
1
Lo, Ada
1
Lo, Ada S.
1
Ma, Emily
1
Mahasuweerachai, Patcharaporn
1
Park, Yumi
1
Song, Jahyun
1
Tavitiyaman, Pimtong
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Wang, Chunyang
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Wang, Yao-Chin
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Washburn, Isaac
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Wei, Min
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Yang, Jing
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International journal of hospitality management
6
Journal of travel and tourism marketing
5
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Tourism management : research, policies, practice
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
20
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1
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
2
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
3
A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing
;
Washburn, Isaac
;
Qu, Hailin
- In:
International journal of hospitality management
79
(
2019
),
pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
Saved in:
4
The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi
;
Qu, Hailin
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
Saved in:
5
The formation of sub-brand love and corporate brand love in hotel brand portfolios
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
- In:
International journal of hospitality management
77
(
2019
),
pp. 375-384
Persistent link: https://www.econbiz.de/10011988651
Saved in:
6
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
7
The impact of perceived security and consumer innovativeness on e-loyalty in online travel shopping
Cui, Feng
;
Lin, Derong
;
Qu, Hailin
- In:
Journal of travel and tourism marketing
35
(
2018
)
6
,
pp. 819-834
Persistent link: https://www.econbiz.de/10011918096
Saved in:
8
Calculating tourists' customer equity and maximizing the hotel's ROI
Kim, Yumi Park
;
Boo, Soyoung
;
Qu, Hailin
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 408-421
Persistent link: https://www.econbiz.de/10011903549
Saved in:
9
The moderating effects of three reference groups on Asian pleasure travelers’ destination value
Kim, Miyoung
;
Qu, Hailin
- In:
Journal of travel and tourism marketing
34
(
2017
)
7
,
pp. 892-904
Persistent link: https://www.econbiz.de/10011757728
Saved in:
10
Building brand relationship quality among hotel loyalty program members
Lo, Ada S.
;
Im, Holly Hyunjung
;
Chen, Yong
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 458-488
Persistent link: https://www.econbiz.de/10011611273
Saved in:
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