//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenservice"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliography included"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Kundenservice
Dienstleistungsqualität
1,111
Service quality
1,110
Beziehungsmarketing
198
Relationship marketing
198
Deutschland
190
Germany
190
Qualitätsmanagement
187
Quality management
185
Theorie
176
Theory
176
Customer satisfaction
145
Kundenzufriedenheit
145
Consumer behaviour
100
Konsumentenverhalten
100
USA
69
United States
69
Customer service
52
Dienstleistungssektor
52
Service industry
52
Measurement
49
Messung
49
Hospital
47
Krankenhaus
47
Gesundheitsversorgung
38
Health care
38
Bewertung
34
Evaluation
34
Financial audit
33
Gesundheitswesen
33
Health care system
33
Product quality
33
Produktqualität
33
Wirtschaftsprüfung
33
Dienstleistungsmarketing
32
Lieferantenmanagement
32
Services marketing
32
Supplier relationship management
32
Hotel industry
30
Hotellerie
30
more ...
less ...
Online availability
All
Undetermined
7
Free
1
Type of publication
All
Article
51
Book / Working Paper
1
Type of publication (narrower categories)
All
Aufsatz im Buch
Bibliography included
Article in journal
907
Aufsatz in Zeitschrift
907
Book section
51
Hochschulschrift
30
Thesis
21
Graue Literatur
15
Non-commercial literature
15
Case study
9
Fallstudie
9
Collection of articles of several authors
8
Sammelwerk
8
Arbeitspapier
7
Working Paper
7
Collection of articles written by one author
5
Sammlung
5
Guidebook
4
Ratgeber
4
Aufsatzsammlung
3
Konferenzschrift
3
Conference paper
2
Konferenzbeitrag
2
Accompanied by computer file
1
Bibliografie enthalten
1
Conference proceedings
1
Elektronischer Datenträger als Beilage
1
more ...
less ...
Language
All
German
28
English
24
Author
All
Coenen, Christian
3
Pepels, Werner
2
Stauss, Bernd
2
Anderson, Verl
1
Ates, Zelal
1
Ba, Sulin
1
Baumgärtner, Frank
1
Bienzeisler, Bernd
1
Bischoff, Christoph
1
Blanchard, Kenneth H.
1
Blanchard, Scott
1
Bothe, Stephanie
1
Brenner, Markus
1
Bruhn, Manfred
1
Buła, Piotr
1
Büttgen, Marion
1
Caldwell, Cam
1
Chidmi, Benaissa
1
Damali, Uzay
1
Dannemann, Dirk
1
Dauben, Stephan A.
1
De Wilde, July
1
Delcourt, Cécile
1
Dobrowolska, Anna
1
Dormann, Christian
1
Egg, Gerrit
1
Fettke, Peter
1
Finsterwalder, Jörg
1
Frese, Oliver
1
Friesl, Martin
1
Grønholdt, Lars
1
Haas, Alexander
1
Hadwich, Karsten
1
Hellgrén, Anni
1
Hielscher, Volker
1
Hume, Margee
1
Hüttel, Björn Armin
1
Jerger, Christina
1
Kannler, Jens
1
Ke, Dan
1
more ...
less ...
Published in...
All
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
4
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
3
A Research Agenda for Service Marketing
2
Dienstleistungscontrolling
2
Grundlagen des After Sales Marketing
2
Interaktionen im Dienstleistungsbereich
2
Advances in applied business research : the L.A.B.S. initiative
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
An introduction to industrial service design
1
Arbeitsmarktpolitik in der sozialen Marktwirtschaft : vom Arbeitsförderungsgesetz zum Sozialgesetzbuch II und III
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Competitive advantage : strategies, management and performance
1
Customer Experience : Forum Dienstleistungsmanagement
1
Customer service : empowerment and entrapment
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
E-Life: web-enabled convergence of commerce, work, and social life : 10th Workshop on E-Business, WEB 2011 ; Shanghai, China, December 2011 ; revised selected papers
1
Gabler Edition Wissenschaft : Bank- und Finanzwirtschaft
1
Handbook of business and finance : multinational companies, venture capital and non-profit organizations
1
Innovation and system dynamics in food networks 2007 : Proceedings of the 1st International European Forum on Innovation and System Dynamics in Food Networks, organized by International Center for Food Chain and Network Research, University of Bonn, Germany ; officially endorsed by the European Association of Agricultural Economists (EAAE) as 1st Forum, february 15-17, 2007, Innsbruck-Igls, Austria
1
Innovations in certain areas of organization management and marketing
1
Japanese management in evolution : new directions, breaks and emerging practices
1
Key challenges and opportunities for quality, sustainability and innovation in the fourth industrial revolution : quality and service management in the fourth industrial revolution - sustainability and value co-creation
1
Konzepte - Kundeninteraktionen - Geschäftsmodelle
1
Kundennahe Logistik : wertschöpfend, agil, beziehungsorientiert ; 13. Fachtagung der Deutschen Gesellschaft für Logistik, 16. Juni 1998, Darmstadt
1
Market research handbook
1
Marktpsychologie
1
New orientations and developments : business communication research and teaching working papers
1
Operations research proceedings 2006 : selected papers of the Annual International Conference of the German Operations Research Society (GOR), jointly organized with the Austrian Society of Operations Research (ÖGOR) and the Swiss Society of Operations Research (SVOR), Karlsruhe, September 6 - 8 2006 ; with 79 tables
1
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic alignment, governance, people and culture
1
Strategies and tools for managing connected consumers
1
Technology mediated service encounters
1
The Routledge handbook of service research insights and ideas
1
The future of management: entrepreneurship, change and flexibility
1
Three essays on success factors of digital and non-digital services
1
Über Führung : der One Minute Manager rechnet ab
1
more ...
less ...
Source
All
ECONIS (ZBW)
52
Showing
1
-
10
of
52
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
2
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
3
Digital customer experience : an emerging theme in customer service excellence
Grønholdt, Lars
- In:
Key challenges and opportunities for quality, …
,
(pp. 143-152)
.
2021
Persistent link: https://www.econbiz.de/10012506167
Saved in:
4
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
5
Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
6
Managing customer performance in services
Secchi, Enrico
;
Damali, Uzay
;
McCutcheon, David
;
Tax, …
- In:
The Routledge handbook of service research insights and …
,
(pp. 302-321)
.
2020
Persistent link: https://www.econbiz.de/10012238670
Saved in:
7
Relevance of authenticity in the world of automated service encounters
Olk, Stephan
;
Tscheulin, Dieter K.
-
2020
Persistent link: https://www.econbiz.de/10012265808
Saved in:
8
Customer service in a marketing and logistics approach
Buła, Piotr
;
Kozieł, Paulina
- In:
The future of management: entrepreneurship, change and …
,
(pp. 233-244)
.
2019
Persistent link: https://www.econbiz.de/10012698758
Saved in:
9
Language discordance and technological facilitation in health care service encounters : a contrastive experiment
De Wilde, July
;
Praet, Ellen van
;
Van Vaerenbergh, Yves
- In:
Technology mediated service encounters
,
(pp. 17-43)
.
2019
Persistent link: https://www.econbiz.de/10012057340
Saved in:
10
Culture as a new frontier of business : a study of service provider-customer interactions at sushi bars in Tokyo
Yamauchi, Yutaka
- In:
Japanese management in evolution : new directions, …
,
(pp. 193-210)
.
2018
Persistent link: https://www.econbiz.de/10011700326
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->