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~subject:"Kundenzufriedenheit"
~subject:"USA"
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Search: "European journal of marketing : EJM"
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European journal of marketing : EJM
124
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ECONIS (ZBW)
124
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11
In pursuit of service productivity and customer satisfaction : the role of resources
Lee, Jenny Jiyeon
;
Patterson, Paul G.
;
Ngo, Liem Viet
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
Saved in:
12
Whose fault is it? : an empirical study on the impact of responsibility attribution for customer misbehavior
Rummelhagen, Katja
;
Benkenstein, Martin
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1856-1875
Persistent link: https://www.econbiz.de/10011773776
Saved in:
13
Exploring the interactions among external reference price, social visibility and purchase motivation in pay-what-you-want pricing
Roy, Rajat
;
Rabbanee, Fazlul K.
;
Sharma, Piyush
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 816-837
Persistent link: https://www.econbiz.de/10011529671
Saved in:
14
How does brand innovativeness affect brand loyalty?
Pappu, Ravi
;
Quester, Pascale G.
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 2-28
Persistent link: https://www.econbiz.de/10011453142
Saved in:
15
Effects of economic and social satisfaction on partner trust : an investigation of temporal carryover effects
Ha, Hong Youl
;
Lee, Myung-Soo
;
Janda, Swinder
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 100-123
Persistent link: https://www.econbiz.de/10011453272
Saved in:
16
The impact of environmental uncertainty on increasing customer satisfaction through corporate social responsibility
Wenbin, Sun
;
Price, Joseph M.
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1209-1238
Persistent link: https://www.econbiz.de/10011608901
Saved in:
17
The bittersweet experience of being envied in a consumption context
Romani, Simona
;
Grappi, Silvia
;
Bagozzi, Richard P.
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1239-1262
Persistent link: https://www.econbiz.de/10011608996
Saved in:
18
Theorising practices to deliberately or accidentally control customers
Kasabov, Eduard
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1493-1520
Persistent link: https://www.econbiz.de/10011609160
Saved in:
19
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
20
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Liu, Matthew Tingchi
;
Yan, Li
;
Phau, Ian
;
Pérez, Andrea
; …
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 464-487
Persistent link: https://www.econbiz.de/10011574451
Saved in:
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