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~subject:"Performance measurement"
~type:"article"
~type_genre:"Aufsatz in Zeitschrift"
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Search: "The service industries journal"
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Performance measurement
Dienstleistungsqualität
284
Service quality
284
Dienstleistungssektor
252
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252
Consumer behaviour
190
Konsumentenverhalten
189
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90
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Dienstleistung
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59
Unternehmenserfolg
59
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Performance-Messung
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Brand management
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Aufsatz in Zeitschrift
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Chang, Hsin Hsin
2
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2
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2
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1
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The service industries journal
47
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ECONIS (ZBW)
47
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1
Fostering sustainable performance in services through systems thinking
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1072-1098
Persistent link: https://www.econbiz.de/10012207448
Saved in:
2
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
3
Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
Saved in:
4
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
5
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
6
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
7
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
8
Different ways of measuring performance in the service industries : application in Spanish small and medium-sized hotels
Montoro-Sánchez, Maria Angeles
;
Mas-Verdu, Francisco
; …
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 27-36
Persistent link: https://www.econbiz.de/10003732930
Saved in:
9
Understanding the performance of software-as-a-service based on service-dominant logic
Chou, Shih-wei
;
Chang, Yu-chieh
;
Hsieh, Pi-Hui
- In:
The service industries journal
34
(
2014
)
7
,
pp. 645-658
Persistent link: https://www.econbiz.de/10010385545
Saved in:
10
Challenges of measuring service productivity in innovative, knowledge-intensive business services
Biege, Sabine
;
Lay, Gunter
;
Zanker, Christoph
;
Schmall, …
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 378-391
Persistent link: https://www.econbiz.de/10009732863
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