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Global business review
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Soft and hard aspects of quality management practices influencing service quality and customer satisfaction in manufacturing-oriented services
Lenka, Usha
;
Suar, Damodar
;
Mohapatra, Pratap K.
- In:
Global business review
11
(
2010
)
1
,
pp. 79-101
Persistent link: https://www.econbiz.de/10003959268
Saved in:
2
Customer satisfaction in Indian commercial banks through total quality management approach
Lenka, Usha
;
Suar, Damodar
;
Mohapatra, Pratap K.
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1315-1341
Persistent link: https://www.econbiz.de/10008824955
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