//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service management"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Dienstleistung"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Service management
Dienstleistung
1,721
Services
1,711
Dienstleistungssektor
599
Service industry
599
Innovation
374
Dienstleistungsqualität
350
Service quality
350
Professional services
258
Freie Berufe
250
Beziehungsmarketing
203
Relationship marketing
203
Innovation management
196
Innovationsmanagement
196
Business services
190
Unternehmensdienstleistung
190
Service innovation
189
Theorie
171
Theory
171
Customer satisfaction
152
Kundenzufriedenheit
152
Consumer behaviour
150
Konsumentenverhalten
150
Customer integration
143
Kundenintegration
143
Dienstleistungsinnovation
135
Betriebliche Wertschöpfung
127
USA
127
United States
127
Value creation
127
Deutschland
104
Germany
103
Customer service
98
Kundenservice
98
Service-Dominant Logic
90
Service-dominant logic
90
Dienstleistungshandel
82
Trade in services
82
New product development
80
Produktentwicklung
80
Dienstleistungsmarketing
77
more ...
less ...
Online availability
All
Undetermined
24
Free
4
Type of publication
All
Article
62
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
62
Collection of articles of several authors
56
Hochschulschrift
56
Sammelwerk
56
Thesis
46
Lehrbuch
36
Aufsatzsammlung
35
Textbook
31
Graue Literatur
24
Non-commercial literature
24
Konferenzschrift
22
Aufsatz im Buch
21
Book section
21
Handbook
16
Handbuch
16
Conference proceedings
15
Bibliografie enthalten
14
Bibliography included
14
Arbeitspapier
11
Working Paper
11
Case study
8
Fallstudie
8
Forschungsbericht
6
Bibliografie
4
Festschrift
3
Amtsdruckschrift
2
Conference paper
2
Government document
2
Konferenzbeitrag
2
CD-ROM, DVD
1
Checkliste
1
Collection of articles written by one author
1
Fallstudiensammlung
1
Reprint
1
Sammlung
1
more ...
less ...
Language
All
English
62
Author
All
Anderson, Sidney
2
Chase, Richard B.
2
Helkkula, Anu
2
Kohtamäki, Marko
2
Parida, Vinit
2
Partanen, Jukka
2
Pedersen, Per Egil
2
Pekkanen, Petra
2
Pirttilä, Timo
2
Puolakka, Tiina
2
Rubalcaba-Bermejo, Luis
2
Smith, Jeffery
2
Sousa, Rui
2
Wincent, Joakim
2
Aarikka-Stenroos, Leena
1
Aas, Tor Helge
1
Agarwal, Renu
1
Akaka, Melissa Archpru
1
Al-Ababneh, Mukhles M.
1
Al-Badarneh, Mohammad B.
1
Al-Sabi, Samer M.
1
Amorim, Marlene
1
Anning-Dorson, Thomas
1
Barbosa, Belem
1
Barile, Sergio
1
Beltagui, Ahmad
1
Benoit, Sabine
1
Bergh, Dennis G. von
1
Blazevic, Vera
1
Bone, Sterling
1
Bonfim, Leandro Rodrigo Canto
1
Bouman, Nijs
1
Brown, Stephen Walter
1
Burström, Thommie Allan
1
Candi, Marina
1
Chandler, Jennifer D.
1
Chen, Chun Liang
1
Chen, Yi-An
1
Cheng, Colin C. J.
1
Cheung, Millissa F. Y.
1
more ...
less ...
Published in...
All
Journal of service management
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
Journal of service research : JSR
4
The journal of services marketing
4
International journal of quality and service sciences
2
Journal of business research : JBR
2
The service industries journal
2
California management review
1
Chinese management studies
1
Decision sciences : DS
1
Economics of innovation and new technology
1
Enlightening tourism : ET ; a pathmaking journal
1
European research studies
1
European review of service economics and management
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information technology and management
1
International journal of business and globalisation : IJBG
1
International journal of hospitality management
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of information technology and management : IJITM
1
International journal of innovation management
1
International journal of intelligent enterprise
1
International journal of managing projects in business
1
International journal of procurement management
1
International journal of services and operations management : IJSOM
1
International journal of services, economics and management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of information & knowledge management : JIKM
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Journal of the Operational Research Society : OR
1
Managing service quality : MSQ ; an international journal
1
Service business
1
Services marketing quarterly
1
Strategic outsourcing : an International journal
1
The journal of business & industrial marketing
1
Tourism economics : the business and finance of tourism and recreation
1
more ...
less ...
Source
All
ECONIS (ZBW)
62
Showing
1
-
10
of
62
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Forty years of the Service Industries Journal : a bibliometric review
Viglia, Giampaolo
;
Kumar, Satish
;
Pandey, Nitesh
; …
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013167398
Saved in:
3
Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.
;
Masadeh, Mousa A.
;
Al-Sabi, Samer M.
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 40-88
Persistent link: https://www.econbiz.de/10012583799
Saved in:
4
Sources staff as a factor of service innovation in the modern hotel industry : analysis of selected issues
Szostak, Daniel
- In:
European research studies
24
(
2021
)
4B
,
pp. 87-94
Persistent link: https://www.econbiz.de/10012806132
Saved in:
5
Case study of sustainable service design in the hospitality industry
Chen, Yi-An
;
Chen, Chun Liang
- In:
Chinese management studies
16
(
2022
)
1
,
pp. 162-196
Persistent link: https://www.econbiz.de/10012886173
Saved in:
6
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
7
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
8
Service orientation and innovation results : theoretical development based on service-dominant logic
Finoti, Lucas
;
Bonfim, Leandro Rodrigo Canto
;
Didonet, …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 389-403
Persistent link: https://www.econbiz.de/10013416987
Saved in:
9
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
10
Managing operations in professional service organisations : identifying roles and tasks of professionals and managers in courts
Puolakka, Tiina
;
Pekkanen, Petra
;
Pirttilä, Timo
- In:
International journal of services and operations …
39
(
2021
)
1
,
pp. 37-61
Persistent link: https://www.econbiz.de/10012522488
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->