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~subject:"Service quality"
~subject:"Spain"
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Service quality
Spain
Dienstleistungsqualität
291
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Kandampully, Jay
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Lee, Sang M.
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Lin, Wen-bao
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Mas-Verdu, Francisco
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Navarro-Espigares, José Luis
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Peris-Ortiz, Marta
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Mozas, Adoración
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Ortiz-de-Urbina-Criado, Marta
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The service industries journal
363
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ECONIS (ZBW)
363
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51
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
52
The effect of ethical leadership on service sabotage
Yesiltas, Murat
;
Tuna, Muharrem
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1133-1159
Persistent link: https://www.econbiz.de/10011977445
Saved in:
53
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
54
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
55
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
56
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
57
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
58
Effects of individual resources and team-member exchange on service quality
Baek, Unji
;
Olya, Hossein
;
Lee, Seul Ki
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 584-606
Persistent link: https://www.econbiz.de/10011880865
Saved in:
59
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
60
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
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