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~subject:"Taiwan"
~subject:"United Kingdom"
~type_genre:"Case study"
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Search: "Dienstleistungsqualität"
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Taiwan
United Kingdom
Dienstleistungsqualität
155
Service quality
155
Qualitätsmanagement
28
Quality management
27
Customer satisfaction
24
Kundenzufriedenheit
24
Beziehungsmarketing
22
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22
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16
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Krankenhaus
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8
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Messung
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6
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6
Innovation
6
Performance measurement
6
Performance-Messung
6
China
5
Einzelhandel
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Iran
5
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5
Telecommunications industry
5
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525
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525
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100
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100
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95
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95
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17
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17
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7
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Aquilina, Matteo
1
Aziz, Nisar Ahmed
1
Bungay Stanier, Michael
1
Chan, Ya-hui
1
Chen, H. T.
1
Chen, K. S.
1
Chen, Ling-hsiu
1
Chen, Lu-fang
1
Cheng, Lee-joy
1
Ding, Rong
1
Hilton, Julie
1
Hsieh, Ling-Feng
1
Hsieh, Ying-jiun
1
Huang, Lan-ying
1
Jia, Yuping
1
Kuo, Ying-feng
1
Lin, C. L.
1
Lin, Li-Hung
1
Lin, Shu-ping
1
Lin, Yi-Yin
1
Liu, Hsiang-te
1
Longbottom, David
1
Maguire, Stuart
1
Ojiako, Udechukwu
1
Orr, Dominic James
1
Shahin, Arash
1
Sparrow, John
1
Tsai, Ming-chun
1
Wang, Chi-tai
1
Wong, Seng-lee
1
Yang, Ching-Chow
1
Ying, Xia-zheng
1
Zairi, Mohamed
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Corporate brand and corporate reputation
1
International journal of business innovation and research
1
Journal of accounting and public policy
1
Journal of transport economics and policy
1
Public management review
1
Service business
1
Strategic change : SC ; briefings in entrepreneurial finance
1
Systems thinking : from heresy to practice ; public and private sector studies
1
The service industries journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
15
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1
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10
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15
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Date (oldest first)
1
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S.
;
Chen, H. T.
;
Lin, C. L.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 309-324
Persistent link: https://www.econbiz.de/10009553694
Saved in:
2
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
3
Auditor mergers, audit quality and audit fees : evidence from the PricewaterhouseCoopers merger in the UK
Ding, Rong
;
Jia, Yuping
- In:
Journal of accounting and public policy
31
(
2012
)
1
,
pp. 69-85
Persistent link: https://www.econbiz.de/10009500091
Saved in:
4
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
Saved in:
5
Elucidating the relationship between satisfaction and citizen involvement in public administration
Wong, Seng-lee
;
Liu, Hsiang-te
;
Cheng, Lee-joy
- In:
Public management review
13
(
2011
)
4
,
pp. 595-618
Persistent link: https://www.econbiz.de/10009233203
Saved in:
6
Understanding e-learning service quality of a commercial bank by using Kano's model
Chen, Ling-hsiu
;
Kuo, Ying-feng
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10008986641
Saved in:
7
Real service improvement : an empirical investigation of service improvement initiatives within a UK bank
Longbottom, David
;
Hilton, Julie
;
Ying, Xia-zheng
- In:
Systems thinking : from heresy to practice ; public and …
,
(pp. 177-198)
.
2011
Persistent link: https://www.econbiz.de/10008811150
Saved in:
8
Quantity de-restriction in the taxi market : results from English case studies
Aquilina, Matteo
- In:
Journal of transport economics and policy
45
(
2011
)
2
,
pp. 179-195
Persistent link: https://www.econbiz.de/10009130944
Saved in:
9
Die Finanzierungsmethodik im englischen Universitätssektor : eine verfahrensanalytische Untersuchung ihrer Implikationen und Folgen
Orr, Dominic James
(
contributor
)
-
2001
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001639705
Saved in:
10
Seeking the perfect customer experience : a case study of British Telecom
Ojiako, Udechukwu
;
Maguire, Stuart
- In:
Strategic change : SC ; briefings in entrepreneurial finance
18
(
2009
)
5/6
,
pp. 179-193
Persistent link: https://www.econbiz.de/10003872548
Saved in:
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