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~subject:"Taiwan"
~type_genre:"Case study"
~type_genre:"Systematic review"
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Search: "Dienstleistungsqualität"
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Taiwan
Dienstleistungsqualität
169
Service quality
169
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28
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27
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25
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Chan, Ya-hui
1
Chen, H. T.
1
Chen, K. S.
1
Chen, Ling-hsiu
1
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1
Cheng, Lee-joy
1
Hsieh, Ling-Feng
1
Hsieh, Ying-jiun
1
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Kuo, Ying-feng
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1
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1
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1
Liu, Hsiang-te
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Tsai, Ming-chun
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Public management review
1
Service business
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The service industries journal
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S.
;
Chen, H. T.
;
Lin, C. L.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 309-324
Persistent link: https://www.econbiz.de/10009553694
Saved in:
2
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
3
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
Saved in:
4
Elucidating the relationship between satisfaction and citizen involvement in public administration
Wong, Seng-lee
;
Liu, Hsiang-te
;
Cheng, Lee-joy
- In:
Public management review
13
(
2011
)
4
,
pp. 595-618
Persistent link: https://www.econbiz.de/10009233203
Saved in:
5
Understanding e-learning service quality of a commercial bank by using Kano's model
Chen, Ling-hsiu
;
Kuo, Ying-feng
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10008986641
Saved in:
6
A service quality measurement architecture for hot spring hotels in Taiwan
Hsieh, Ling-Feng
;
Lin, Li-Hung
;
Lin, Yi-Yin
- In:
Tourism management : research, policies, practice
29
(
2008
)
3
,
pp. 429-438
Persistent link: https://www.econbiz.de/10003696054
Saved in:
7
A systems approach to service development in a concurrent engineering environment
Yang, Ching-Chow
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 635-652
Persistent link: https://www.econbiz.de/10003622830
Saved in:
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