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~type:"article"
~type_genre:"Aufsatz in Zeitschrift"
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Search: "The service industries journal"
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Dienstleistungsqualität
284
Service quality
284
Dienstleistungssektor
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252
Consumer behaviour
190
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Aufsatz in Zeitschrift
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1,428
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Altinay, Levent
11
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6
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The service industries journal
1,428
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1,428
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61
Factors affecting customers' intention to voice shopping over smart speaker
Hsu, Chin-Lung
;
Lin, Judy Chuan-Chuan
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 785-805
Persistent link: https://www.econbiz.de/10014321624
Saved in:
62
How should voice assistants be heard? : the mitigating effect of verbal and vocal warmth in voice assistant service failure
Huang, Bo
;
Sénécal, Sylvain
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 806-826
Persistent link: https://www.econbiz.de/10014321626
Saved in:
63
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
64
Services purchase from the informal economy using digital platforms
Horodnic, Ioana Alexandra
;
Williams, Colin C.
;
Apetrei, …
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 854-874
Persistent link: https://www.econbiz.de/10014321629
Saved in:
65
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying
Hao, Shuaikang
;
Huang, Ling
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 875-895
Persistent link: https://www.econbiz.de/10014321630
Saved in:
66
An integrative framework for business model innovation in the tourism industry
Kraus, Sascha
;
Kallmünzer, Andreas
;
Kanbach, Dominik K.
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10013540902
Saved in:
67
Employees' CSR attributions and pro-environmental behaviors in the hotel industry : the key role of female supervisors
Vila-Vázquez, Guadalupe
;
Castro-Casal, Carmen
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 24-42
Persistent link: https://www.econbiz.de/10013540904
Saved in:
68
Does green inclusive leadership promote hospitality employees' pro-environmental behaviors? : the mediating role of climate for green initiative
Thabet, Wael Mohammed
;
Badar, Kamal
;
Aboramadan, Mohammed
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 43-63
Persistent link: https://www.econbiz.de/10013540906
Saved in:
69
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
70
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
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