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~type_genre:"Aufsatz in Zeitschrift"
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Search: "Journal of service management"
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Subject
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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
104
Konsumentenverhalten
103
Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
70
Kundenzufriedenheit
69
Services
59
Dienstleistungssektor
58
Service industry
58
Dienstleistung
57
Customer integration
46
Kundenintegration
46
Innovation
37
Betriebliche Wertschöpfung
35
Value creation
35
Service management
33
Dienstleistungsmanagement
32
Customer service
30
Kundenservice
30
Bundling strategy
24
Leistungsbündel
24
Social Web
24
Social web
24
Service innovation
21
Dienstleistungsmarketing
19
Emotion
19
Services marketing
19
Brand management
18
Service-Dominant Logic
18
Service-dominant logic
18
Markenführung
17
Business services
16
Customer value
16
Innovation management
16
Innovationsmanagement
16
Kundenwert
16
USA
16
United States
16
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Online availability
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Undetermined
175
Free
17
Type of publication
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Article
369
Book / Working Paper
13
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
382
Collection of articles of several authors
14
Sammelwerk
14
Case study
8
Fallstudie
8
Conference proceedings
7
Konferenzschrift
7
Aufsatzsammlung
4
Nachruf
1
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Language
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English
382
Author
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Edvardsson, Bo
17
Aksoy, Lerzan
10
Witell, Lars
10
Jaakkola, Elina
9
Wirtz, Jochen
9
Fisk, Raymond P.
8
Gebauer, Heiko
8
Gustafsson, Anders
8
Grönroos, Christian
7
Kandampully, Jay
7
Reynoso, Javier
7
Riel, Allard C. R. van
7
McColl-Kennedy, Janet R.
6
Verma, Rohit
6
Bloemer, Johanna M.
5
Bowen, David E.
5
Gruber, Thorsten
5
Helkkula, Anu
5
Keiningham, Timothy
5
Mahr, Dominik
5
Malthouse, Edward C.
5
Odekerken-Schröder, Gaby
5
Tronvoll, Bård
5
Verleye, Katrien
5
Birgelen, Marcel van
4
De Keyser, Arne
4
Gremler, Dwayne D.
4
Gummesson, Evert
4
Hammedi, Wafa
4
Heinonen, Kristina
4
Hillebrand, Bas
4
Keating, Byron W.
4
Klaus, Philipp
4
Kowalkowski, Christian
4
Kunz, Werner H.
4
Larivière, Bart
4
Leroi-Werelds, Sara
4
Mattila, Anna S.
4
Parasuraman, A.
4
Patrício, Lia
4
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Institution
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International Research Seminar in Service Management <11, 2010, La Londe-les-Maures>
1
Naples Forum on Service <2, 2011, Capri>
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <12, 2011, Ithaca, NY>
1
QUIS <13, 2013, Karlstad>
1
QUIS <14., 2015, Shanghai>
1
Published in...
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Journal of service management
382
Source
All
ECONIS (ZBW)
382
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1
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382
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1
Algorithmic branding through platform assemblages : core conceptions and research directions for a new era of marketing and service management
Kozinets, Robert V.
- In:
Journal of service management
33
(
2022
)
3
,
pp. 437-452
Persistent link: https://www.econbiz.de/10013325615
Saved in:
2
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
3
Circular service management : toward conceptual understanding and service research priorities for a more sustainable future
Karpen, Ingo Oswald
;
Edvardsson, Bo
;
Tronvoll, Bård
; …
- In:
Journal of service management
34
(
2023
)
6
,
pp. 50-69
Persistent link: https://www.econbiz.de/10014456548
Saved in:
4
Guest editorial: the sport x service experience : an opportunity for sport service management research
Kunkel, Thilo
;
Funk, Daniel C.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 46-52
Persistent link: https://www.econbiz.de/10014456576
Saved in:
5
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
6
It takes two to tango : a multidisciplinary bibliometric review across six decades of dyadic service encounter research
Walker, David D.
;
Kim, Su Kyung
;
Van Jaarsveld, Danielle
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 970-994
Persistent link: https://www.econbiz.de/10014456521
Saved in:
7
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
8
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
9
Robotic role theory : an integrative review of human-robot service interaction to advance role theory in the age of social robots
Blaurock, Marah
;
Caic, Martina
;
Okan, Mehmet
;
Henkel, …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10013537610
Saved in:
10
Programmatic advertising in online retailing : consumer perceptions and future avenues
Ciuchita, Robert
;
Gummerus, Johanna Katariina
; …
- In:
Journal of service management
34
(
2023
)
2
,
pp. 231-255
Persistent link: https://www.econbiz.de/10014337950
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