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~type_genre:"Case study"
~type_genre:"Forschungsbericht"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
168
Service quality
168
Qualitätsmanagement
29
Quality management
28
Customer satisfaction
25
Kundenzufriedenheit
25
Beziehungsmarketing
24
Relationship marketing
24
Deutschland
22
Germany
22
USA
16
United States
16
Dienstleistung
11
Krankenhaus
11
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10
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9
Großbritannien
9
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9
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9
India
9
Indien
9
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9
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9
Dienstleistungsmarketing
8
Dienstleistungssektor
8
Measurement
8
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8
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8
Services marketing
8
Taiwan
7
Theorie
7
Theory
7
Electronic Banking
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Electronic banking
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6
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6
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6
Services
6
China
5
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6
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123
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45
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Case study
Forschungsbericht
Article in journal
13,622
Aufsatz in Zeitschrift
13,622
Graue Literatur
1,604
Non-commercial literature
1,604
Working Paper
1,454
Arbeitspapier
1,327
Aufsatz im Buch
1,054
Book section
1,054
Hochschulschrift
517
Thesis
382
Collection of articles of several authors
227
Sammelwerk
227
Fallstudie
155
Conference paper
151
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151
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99
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91
Conference proceedings
61
Amtsdruckschrift
57
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57
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57
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57
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56
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56
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18
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17
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15
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14
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13
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12
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English
130
German
38
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Shahin, Arash
3
Smith, Alan D.
3
Cudney, Elizabeth A.
2
Dabestani, Reza
2
Shirouyehzad, Hadi
2
Smith-Ditizio, Amber A.
2
Soltani, Ebrahim
2
Abedin, Farhana
1
Adapa, Sujana
1
Adeola, Ogechi
1
Adolf-Wright, Kerstin
1
Adom, Kwame
1
Afting, Matthias
1
Agyinasare, Charles
1
Ahearne, Michael
1
Ahlert, Martin
1
Ajmal, Mian M.
1
Ajodhia, Virendra Shailesh
1
Al Sawalqa, Fawzi A.
1
Al-Hakmani, Ali
1
Aliqah, Khaled Abu
1
Allal, Bouthaina
1
Allaya, Aida
1
Altinay, Levent
1
Amartes, Abednego Feehi Okoe
1
Anderson, Verl
1
Antunes, Pedro
1
Anwar, Md. Rajib
1
Aquilina, Matteo
1
Arabzad, S. Mohammad
1
Arif, Seema
1
Aryanezhad, Mir-Bahador
1
Asch, Markus
1
Assimakopoulos, Costas
1
Atanasovski, Jane
1
Auh, Seigyoung
1
Aziz, Nisar Ahmed
1
Baker, Susan
1
Balbastre-Benavent, Francisco
1
Balbontin, Alex A.
1
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Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Deutschland / Bundesministerium für Verkehr, Bau und Stadtentwicklung
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Europäische Kommission
1
Europäische Kommission / Generaldirektion Bildung und Kultur
1
Kommunal- und Schul-Verlag
1
Ludwig-Maximilians-Universität München
1
Nomos Verlagsgesellschaft
1
OECD
1
Springer Fachmedien Wiesbaden
1
Technische Universität Berlin
1
Technische Universität Clausthal
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of services and operations management
4
The service industries journal
4
International journal of productivity and quality management : IJPQM
3
International journal of quality and service sciences
3
International journal of services technology and management
3
Quality management journal : QMJ
3
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
Tourism management : research, policies, practice
3
International journal of quality & reliability management
2
Journal of air transport management
2
Journal of travel and tourism marketing
2
Management research review
2
Premier reference source
2
Services marketing cases in emerging markets : an asian perspective
2
Studies on e-organisation and market engineering
2
The journal of business & industrial marketing
2
World class applications of Six Sigma : [real world examples of success]
2
Accounting and finance : journal of the Accounting Association of Australia and New Zealand
1
Advances in business information systems and analytics (ABISA) book series
1
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
1
Auditing : a journal of practice & theory
1
Beiträge zum Gesundheitsmanagement
1
Benchmarking : an international journal ; BIJ
1
BestMasters
1
Bridging tourism theory and practice
1
Business strategies : types, benefits and effects on firm performance
1
CEDEFOP panorama series
1
Cases on branding strategies and product development : successes and pitfalls
1
Cases on human performance improvement technologies
1
Cases on innovations in educational marketing : transnational and technological strategies
1
Cases on managing e-services
1
Competitive advantage : strategies, management and performance
1
Corporate brand and corporate reputation
1
Corporate sustainability as a challenge for comprehensive management
1
Dienstleistungscontrolling
1
Discussion paper / A
1
Diskussionsbeiträge / Wissenschaftliches Institut für Kommunikationsdienste
1
ERIM report series research in management
1
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Source
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ECONIS (ZBW)
168
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71
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168
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71
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
72
Attendees' perspectives on the service quality of an exhibition organizer : a case study of a tourism exhibition
Chen, Yu-fen
;
Mo, Huai-en
- In:
Tourism management perspectives : TMP
1
(
2012
),
pp. 28-33
Persistent link: https://www.econbiz.de/10009704387
Saved in:
73
Auditor mergers, audit quality and audit fees : evidence from the PricewaterhouseCoopers merger in the UK
Ding, Rong
;
Jia, Yuping
- In:
Journal of accounting and public policy
31
(
2012
)
1
,
pp. 69-85
Persistent link: https://www.econbiz.de/10009500091
Saved in:
74
Comparative analysis of quality function deployment methodologies : a case study analysis
Singh, Rahul K.
;
Elrod, Cassandra C.
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
19
(
2012
)
1
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009500658
Saved in:
75
A transparent role of information systems within business proccesses : a case study
Verboom, Menno
(
contributor
);
Iwaarden, Jos van
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002362283
Saved in:
76
Coordination in service value networks : a mechanism design approach
Blau, Benjamin
-
2011
Persistent link: https://www.econbiz.de/10010430097
Saved in:
77
Internal marketing and service excellence in SMEs
Khan, Hina
- In:
Entrepreneurship marketing : principles and practice of …
,
(pp. 254-272)
.
2011
Persistent link: https://www.econbiz.de/10008822521
Saved in:
78
Measuring service quality in apparel retailing : a study in the state of Andhra Pradesh
Bhaskar, N. Udaya
;
Devi, P. Uma Maheswari
;
Shekhar, B. Raja
- In:
International journal of economics and management …
1
(
2011
)
1
,
pp. 80-88
Persistent link: https://www.econbiz.de/10009503527
Saved in:
79
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
Saved in:
80
Das Dienstleistungsgeschehen als Zusammenspiel von Unternehmen, Kunden und Fachkräften : Qualität durch Kooperation
Dunkel, Wolfgang
;
Afting, Matthias
;
Koch, Carolyn
- In:
Mit Dienstleistungen die Zukunft gestalten : [Impulse …
,
(pp. 141-150)
.
2011
Persistent link: https://www.econbiz.de/10008903855
Saved in:
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