Amirzadeh, Rasoul; Shoorvarzy, Mohammad Reza - In: International Journal of Islamic and Middle Eastern … 6 (2013) March, pp. 64-78
Purpose – The aim of the present research is firstly to examine and recognize the quality elements of services in the banks by SERVQUAL instrument and some Islamic banking factors. Secondly, the aim is to prioritize these factors based on fuzzy TOPSIS. Fuzzy logic provides a useful tool for...