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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungsqualität
2
Quality management
2
Qualitätsmanagement
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Service quality
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Customer satisfaction
1
Dienstleistungssektor
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Einführung
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Erfolgsfaktor
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Implementation
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Kundenzufriedenheit
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Scientific method
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Service industry
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Success factor
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TQM
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TQM implementation
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Wissenschaftliche Methode
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business excellence
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service blueprinting
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service quality
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Calabrese, Armando
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Scoglio, Francesco
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Corbò, Michele
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
10
Technological forecasting & social change : an international journal
3
Business process management journal
2
International Journal of Management and Network Economics
2
International journal of production economics
2
International journal of technology management : IJTM
2
24th European Regional Conference of the International Telecommunications Society (ITS): "Technology, Investment and Uncertainty", Florence, Italy, 20th-23rd October, 2013
1
24th European Regional ITS Conference, Florence 2013
1
Accounting forum : advancing the interdisciplinary and global connection of accounting research
1
Brazilian Electronic Journal of Economics
1
Brazilian electronic journal of economics : BEJE
1
Corporate Social Responsibility and Environmental Management
1
Cross cultural management : an international journal
1
European journal of operational research : EJOR
1
International Journal of Business and Economics
1
International Journal of Operations & Production Management
1
International Journal of Production Economics
1
International journal of production research
1
International journal of services and operations management
1
International journal of technology, policy and management : IJTPM
1
Journal of engineering and technology management : JET-M
1
Journal of the Operational Research Society
1
The economics of digital markets
1
The economics of online markets and ICT networks : with 66 tables
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ECONIS (ZBW)
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OLC EcoSci
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Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
2
Reframing the past : a new approach in service quality assessment
Calabrese, Armando
;
Scoglio, Francesco
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1329-1343
Persistent link: https://www.econbiz.de/10009687498
Saved in:
3
Reframing the past: A new approach in service quality assessment
Calabrese, Armando
;
Scoglio, Francesco
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1329-1343
Persistent link: https://www.econbiz.de/10010045953
Saved in:
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