Brax, Saara A.; Calabrese, Armando; Levialdi Ghiron, Nathan - In: International Journal of Operations & Production Management 41 (2021) 5, pp. 517-546
Purpose: Previous research reports mixed results regarding the performance impact of servitization in manufacturing firms. To resolve this, the purpose of this paper is to develop a conceptually consistent and comprehensive measurement framework for both dimensions, servitization and its...