Chelladurai, Packianathan; Chang, Kyungro - In: Sport Management Review 3 (2000) 1, pp. 1-22
The paper proposes a framework for analysis of quality in sport services from the perspective of (a) targets of quality, (b) standards of quality, and (c) evaluators of quality. It is proposed that any quality evaluation of a service should begin by identifying the targets of quality evaluations...