Rutledge, Arthur L.; Tillery, Kenneth R.; Kethley, Bryan; … - In: International Journal of Quality & Reliability Management 21 (2004) 5, pp. 479-496
In the decade since Tillery, Rutledge and Inman reviewed the treatment of quality management in leading US production and operations management (P/OM) textbooks, attention to quality, once the watchword and driving force in world business, has faded in both the practitioner and popular press....