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~person:"Witell, Lars"
~subject:"Health care system"
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Health care system
Dienstleistungsqualität
18
Service quality
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Beziehungsmarketing
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Customer satisfaction
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Kundenzufriedenheit
6
Relationship marketing
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Qualitätsmanagement
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Witell, Lars
Propper, Carol
23
Gaynor, Martin
20
Siciliani, Luigi
13
Huckman, Robert S.
11
Cutler, David M.
10
Gravelle, Hugh
10
Frank, Richard G.
9
Laudicella, Mauro
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Sutton, Matt
8
Hopp, Wallace J.
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6
Rebitzer, James B.
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Antony, Jiju
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Callen, Michael
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Chandrasekaran, Aravind
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Cudney, Elizabeth A.
5
Fichera, Eleonora
5
Fredendall, Lawrence D.
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Kolstad, Jonathan T.
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Le Nguyen Hau
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Lee, Donhee
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McColl-Kennedy, Janet R.
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Mullen, Kathleen J.
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Osei-Frimpong, Kofi
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Rosenthal, Meredith B.
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Shapira, Gil
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Taylor, Lowell J.
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Barros, Pedro Pita
4
Basu, Anirban
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Chalkley, Martin
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D'Souza, Sunil
4
Doyle, Joseph J.
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Garber, Alan M.
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Journal of service management
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ECONIS (ZBW)
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The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
2
Co-creation and learning in health-care service development
Elg, Mattias
;
Engström, Jon
;
Witell, Lars
;
Poksinska, …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 328-343
Persistent link: https://www.econbiz.de/10009619170
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