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~subject:"Kundenservice"
~person:"Bolton, Ruth N."
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Kundenservice
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
7
Kundenzufriedenheit
7
Beziehungsmarketing
6
Relationship marketing
6
Consumer behaviour
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Bolton, Ruth N.
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Edvardsson, Bo
5
Larivière, Bart
5
Lyu, Yijing
5
Sharma, Piyush
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Shin, Hyunju
5
Söderlund, Magnus
5
Wirtz, Jochen
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Ellinger, Alexander E.
4
Halperin, Basil
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Ho, Benjamin
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List, John A.
4
Mathies, Christine
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Medler-Liraz, Hana
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Muir, Ian
4
Nguyen, Nha
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
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Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
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Ye, Yijiao
4
Auh, Seigyoung
3
Baker, Melissa A.
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Berthon, Pierre R.
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Bonfanti, Angelo
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Brady, Michael K.
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Brengman, Malaika
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Bruhn, Manfred
3
Büttgen, Marion
3
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Journal of retailing
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
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Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
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