//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliography included"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
1,108
Service quality
1,107
Beziehungsmarketing
197
Relationship marketing
197
Deutschland
190
Germany
190
Qualitätsmanagement
187
Quality management
185
Theorie
176
Theory
176
Customer satisfaction
144
Kundenzufriedenheit
144
Consumer behaviour
98
Konsumentenverhalten
98
USA
69
United States
69
Customer service
52
Dienstleistungssektor
52
Kundenservice
52
Service industry
52
Measurement
49
Messung
49
Hospital
47
Krankenhaus
47
Gesundheitsversorgung
38
Health care
38
Bewertung
34
Evaluation
34
Financial audit
33
Gesundheitswesen
33
Health care system
33
Product quality
33
Produktqualität
33
Wirtschaftsprüfung
33
Dienstleistungsmarketing
32
Lieferantenmanagement
32
Services marketing
32
Supplier relationship management
32
Hotel industry
30
Hotellerie
30
more ...
less ...
Online availability
All
Undetermined
147
Free
10
Type of publication
All
Article
1,052
Book / Working Paper
56
Type of publication (narrower categories)
All
Aufsatz im Buch
Bibliography included
Article in journal
13,589
Aufsatz in Zeitschrift
13,589
Graue Literatur
1,602
Non-commercial literature
1,602
Working Paper
1,452
Arbeitspapier
1,325
Book section
1,051
Hochschulschrift
514
Thesis
382
Collection of articles of several authors
227
Sammelwerk
227
Case study
155
Fallstudie
155
Conference paper
151
Konferenzbeitrag
151
Aufsatzsammlung
98
Konferenzschrift
91
Conference proceedings
61
Amtsdruckschrift
57
Bibliografie enthalten
57
Government document
57
Collection of articles written by one author
56
Sammlung
56
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
Article
12
Handbook
12
Handbuch
12
Research Report
10
Bibliografie
9
Advisory report
8
Gutachten
8
more ...
less ...
Language
All
English
618
German
477
French
12
Polish
1
Author
All
Bruhn, Manfred
17
Benkenstein, Martin
9
Woratschek, Herbert
9
Bauer, Hans H.
6
Georgi, Dominik
6
Coenen, Christian
5
Falk, Tomas
5
Pepels, Werner
5
Stauss, Bernd
5
Bretzke, Wolf-Rüdiger
4
Dreyer, Axel
4
Hadwich, Karsten
4
Hammerschmidt, Maik
4
Hanushek, Eric Alan
4
Meyer, Anton
4
Nerdinger, Friedemann W.
4
Scharitzer, Dieter
4
Stenglin, Ariane von
4
Töpfer, Armin
4
Anderson, Verl
3
Büttgen, Marion
3
Caldwell, Cam
3
Fließ, Sabine
3
Gouthier, Matthias H. J.
3
Hansen, Ursula
3
Hennig-Thurau, Thorsten
3
Hogreve, Jens
3
Klausegger, Claudia
3
Knieps, Günter
3
Lingenfelder, Michael
3
Löffler, Elke
3
Marten, Kai-Uwe
3
Philippe, Jean
3
Wirtz, Jochen
3
Šindelář, Michal
3
Aakash, Aakash
2
Aggarwal, Anu Gupta
2
Amarullah, Fitriany
2
Ariyanti, M.
2
Bangsawan, Satria
2
more ...
less ...
Institution
All
CESifo GmbH
1
Published in...
All
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
16
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
16
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
12
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
11
Europäische Hochschulschriften / 5
8
Management, Prozessgestaltung, Kundenperspektive
8
Gabler Edition Wissenschaft
7
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
7
Zukunft der Krankenhausversorgung : Qualität, Wettbewerb und neue Steuerungsansätze im DRG-System
7
Internal Branding : wie Sie Ihre Mitarbeiter zu Markenbotschaftern machen
6
Progress in the competitive agenda in the postal and delivery sector
6
Achieving competitive advantage through quality management
5
Dienstleistungsmanagement im Krankenhaus ; 2
5
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
5
LISS 2012 ; Vol. 1
5
Marketing in the new global order : challenges and opportunities
5
Service quality and management
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
A Research Agenda for Service Marketing
4
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
4
Dienstleistungscontrolling
4
Dienstleistungsmanagement im Krankenhaus ; 1
4
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
4
Economics of grids, clouds, systems, and services : 7th international workshop, GECON 2010, Ischia, Italy, August 31, 2010 ; proceedings
4
Electronic Services
4
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
4
Global cases on hospitality industry
4
Handbuch Gesundheitstourismus : Grundlagen in Gesundheit, Freizeit und Tourismus
4
Health care issues in the United States and Japan
4
Interaktionen im Dienstleistungsbereich
4
Produktivität von Customization Services : Messung, Bewertung und Steuerung am Beispiel industrieller Dienstleistungen
4
Qualitätsmanagement im Dienstleistungsbereich : Assessment - Sicherung - Entwicklung
4
Qualitätsmanagement im Gesundheitswesen
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
Accountability and responsibility in health care : issues in addressing an emerging global challenge
3
Advances in applied economics, business and development
3
Competitive advantage : strategies, management and performance
3
Corporate strategies & innovations in the emerging global economy
3
Driving service productivity : value-creation through innovation
3
E-manufacturing and E-service strategies in contemporary organizations
3
more ...
less ...
Source
All
ECONIS (ZBW)
1,108
Showing
1
-
20
of
1,108
Sort
Relevance
Date (newest first)
Date (oldest first)
1
A growth-share matrix of service marketing research themes
Furrer, Olivier
;
Baillod, Chloé
;
Landry, Mikèle
- In:
A Research Agenda for Service Marketing
,
(pp. 3-20)
.
2024
Persistent link: https://www.econbiz.de/10014517859
Saved in:
2
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
3
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
4
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
5
Estimation and interpretation of teacher value added in research applications
Bacher-Hicks, Andrew
;
Koedel, Cory
- In:
Handbook of the economics of education : Volume 6
,
(pp. 93-134)
.
2023
Persistent link: https://www.econbiz.de/10014475367
Saved in:
6
Acceptance of service and care robots from the nursing perspective
Solbrig, Patricia
;
Honekamp, Wilfried
- In:
Mobility in a globalised world 2022
,
(pp. 83-106)
.
2023
Persistent link: https://www.econbiz.de/10014425640
Saved in:
7
Central bank digital currency can lead to the collapse of cryptocurrency
Ozili, Peterson K.
- In:
Digital transformation, strategic resilience, cyber …
,
(pp. 191-198)
.
2023
Persistent link: https://www.econbiz.de/10014427736
Saved in:
8
Gauging the service quality of App Cabs, post COVID-19 : associating sets of underlying constructs
Khan, Swapna Datta
- In:
Advances in Management Research : Emerging Challenges …
,
(pp. 18-28)
.
2022
Persistent link: https://www.econbiz.de/10014434788
Saved in:
9
Embracing Fintech applications in the banking sector vis-á-vis service quality
Verma, Jyoti
;
Gagandeep
- In:
Contemporary studies of risks in emerging technology
,
(pp. 207-219)
.
2023
Persistent link: https://www.econbiz.de/10014325749
Saved in:
10
Impact of information technology on audit quality : European listed companies' evidence
Crucean, Andreea Claudia
;
Hategan, Camelia-Daniela
- In:
Contemporary studies of risks in emerging technology
,
(pp. 327-339)
.
2023
Persistent link: https://www.econbiz.de/10014326255
Saved in:
11
NABH standards and patient safety : a comparison of accredited and non-accredited hospitals
Tyagi, Preeti
;
Tyagi, Navneesh
;
Maheshwari, Abhishek
- In:
Handbook of research on complexities, management, and …
,
(pp. 44-55)
.
2023
Persistent link: https://www.econbiz.de/10013478632
Saved in:
12
Developing a channeling framework for healthcare service provider networks for a medical scheme in South Africa
Ward, Elbie
;
Middelberg, Sanlie
;
Buys, Pieter
- In:
Business research : an illustrative guide to practical …
,
(pp. 313-333)
.
2023
Persistent link: https://www.econbiz.de/10014317779
Saved in:
13
Sustainable teaching : teacher readiness for online teaching working from home
Joseph, Christo
- In:
Corporate Sustainability in Times of Virus Crises
,
(pp. 249-270)
.
2023
Persistent link: https://www.econbiz.de/10014289644
Saved in:
14
The relationship between service quality and customer satisfaction in the airline industry : a meta-analysis study
Bakır, Mahmut
- In:
Measuring consumer behavior in hospitality for enhanced …
,
(pp. 230-250)
.
2023
Persistent link: https://www.econbiz.de/10014295142
Saved in:
15
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
Saved in:
16
Franchise vs. independent retail and service stores : customer perceptions
Le Bot, Corentin
;
Perrigot, Rozenn
;
Cliquet, Gérard
- In:
Networks in International Business : Managing …
,
(pp. 171-200)
.
2023
Persistent link: https://www.econbiz.de/10013539428
Saved in:
17
The impact of quality management practices on purchasing performance within supply chain relationships in service organizations
Salam, Muhammad Asif
;
Yaqub, Muhammad Zafar
- In:
Networks in International Business : Managing …
,
(pp. 309-331)
.
2023
Persistent link: https://www.econbiz.de/10013539453
Saved in:
18
Customers' intention in terms of using mobile banking services in Serbia
Šabotić, Zenaida
;
Vehapi, Semir
;
Lekpek, Ahmedin
- In:
Digital Transformation of the Financial Industry : …
,
(pp. 151-169)
.
2023
Persistent link: https://www.econbiz.de/10013549146
Saved in:
19
Begeisterungseigenschaften in der Unternehmensberatung und deren Wirkung auf die Kundenloyalität
Raff, Tilmann
;
Billen, Peter
;
Seitz, Nadine
- In:
Marketing und Innovation in disruptiven Zeiten
,
(pp. 147-167)
.
2023
Persistent link: https://www.econbiz.de/10013555051
Saved in:
20
Implications of COVID-19 on operations in healthcare services
Bordoloi, Sanjeev K.
- In:
Research handbook on services management
,
(pp. 212-230)
.
2022
Persistent link: https://www.econbiz.de/10014452632
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->