Ding, Ding; Ou, Jihong; Ang, James - In: Journal of the Operational Research Society 66 (2015) 2, pp. 231-246
In this paper we analyse queues in which customer waiting positions are represented by ticket numbers. The customers at any time can observe the number being served and may leave the queue without obtaining the service (reneging). Assuming the customers’ tendency to renege depends dynamically...