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~subject:"Kundenzufriedenheit"
~person:"Lin, Chi-Fan"
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Kundenzufriedenheit
Customer satisfaction
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Dienstleistungsqualität
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Freizeitverhalten
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Leisure behaviour
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Performance measurement
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Performance-Messung
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Service quality
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customer satisfaction
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decision making
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economics
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importance-performance analysis
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management
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service industries
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service prioritisation
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three-factor theory
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typologies
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Lin, Chi-Fan
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Lin, Chi-fan
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International journal of services, economics and management
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Identifying the factor structure of customer satisfaction by modified importance-performance analysis
Lin, Chi-Fan
- In:
International journal of services, economics and management
2
(
2010
)
2
,
pp. 197-210
Persistent link: https://www.econbiz.de/10003971767
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