//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International Journal of Managing Projects in Business"
~isPartOf:"International journal of business excellence"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Fernando, Yudi"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
AHT
1
Batam
1
Beziehungsmarketing
1
CSAs
1
Call centre
1
Callcenter
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Electronics industry
1
Elektronikindustrie
1
Export
1
Export sector
1
Exportwirtschaft
1
FCR
1
Indonesia
1
Indonesien
1
Kundenservice
1
Kundenzufriedenheit
1
MCH
1
Malaysia
1
Relationship marketing
1
Service industry
1
Service quality
1
average handle time
1
call centres
1
customer service agents
1
electrical and electronic firms
1
export strategy
1
firm characteristics
1
first call resolution
1
internationalisation
1
management characteristics
1
service excellence
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
3
Author
All
Fernando, Yudi
3
Fitrianingrum, Agustina
1
Ismail, Mohamad Norris
1
Kaimasu, Masatoshi
1
Richardson, Christopher
1
Seo, Yong Won
1
Surya Dharamdass
1
Walters, Tim
1
more ...
less ...
Published in...
All
International Journal of Managing Projects in Business
International journal of business excellence
International journal of productivity and quality management : IJPQM
6
International journal of value chain management : IJVCM
5
Journal of Islamic marketing
5
International journal of management concepts and philosophy : IJMCP
4
International journal of services and operations management
4
International journal of logistics systems and management
3
International journal of procurement management
3
Benchmarking : an international journal ; BIJ
2
Benchmarking: An International Journal
2
Business strategy series
2
European journal of management and business economics : EJM&BE
2
International journal of business innovation and research
2
International journal of leisure and tourism marketing : IJLTM
2
International journal of logistics : research and applications
2
Inventi impact: international trade
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Asia Pacific journal of marketing and logistics
1
Benchmarking : an international journal
1
Business transformation and sustainability through cloud system implementation
1
European Journal of Management and Business Economics (EJM&BE)
1
Green supply chain management for sustainable business practice
1
Handbook of research on global business opportunities
1
International Journal of Applied Logistics (IJAL)
1
International Journal of Disease Control and Containment for Sustainability (IJDCCS)
1
International Journal of Islamic and Middle Eastern Finance and Management
1
International Journal of Robotics Applications and Technologies (IJRAT)
1
International journal of business information systems : IJBIS
1
International journal of integrated supply management : IJISM
1
International journal of logistics systems and management : IJLSM
1
International journal of services and operations management : IJSOM
1
International journal of shipping and transport logistics : IJSTL
1
Journal of Global Operations and Strategic Sourcing
1
Journal of Modelling in Management
1
Journal of science and technology policy management : JSTPM
1
Management Decision
1
Outsourcing management for supply chain operations and logistics services
1
Sustainable business ; Volume 2
1
Sustainable business ; Volume 4
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Other ZBW resources
1
Showing
1
-
3
of
3
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Organisational determinants of export performance : evidence from exporting firms in Batam, Indonesia
Fernando, Yudi
;
Fitrianingrum, Agustina
;
Richardson, …
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 95-119
Persistent link: https://www.econbiz.de/10011710583
Saved in:
2
Enablers of contact centre service excellence : a practioner's perspective
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of business excellence
11
(
2017
)
3
,
pp. 381-396
Persistent link: https://www.econbiz.de/10011734410
Saved in:
3
Managing project success using project risk and green supply chain management
Fernando, Yudi
;
Walters, Tim
;
Ismail, Mohamad Norris
; …
- In:
International Journal of Managing Projects in Business
11
(
2018
)
2
,
pp. 332-365
Persistent link: https://www.econbiz.de/10012070401
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->