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Fernando, Yudi
11
Zailani, Suhaiza
7
Mahmod Sabri Haron
2
Norizan Mat Saad
2
AL-Rousan, Ramzi
1
Ahmad, Badrul Nizar
1
Algunaid, Najib
1
Asrofah, Tutie
1
Bandehnezhad, Mahzad
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Ho, Theresa C. F.
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Inn, Teoh Cheng
1
Koay Li Li
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Md. Nor, Roazian
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Mohamed, Badaruddin
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Ramayah, T.
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International journal of productivity and quality management : IJPQM
2
International journal of value chain management : IJVCM
2
Benchmarking : an international journal ; BIJ
1
Business strategy series
1
International journal of leisure and tourism marketing : IJLTM
1
International journal of logistics systems and management
1
International journal of services and operations management
1
Inventi impact: international trade
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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OLC EcoSci
ECONIS (ZBW)
51
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9
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1
A Study of Relationship Marketing in Malaysian Banks: Does Guanxi Influence Small Medium Enterprise Owners Satisfaction?
Fernando, Yudi
;
Ho, Theresa C. F.
;
Algunaid, Najib
; …
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
1
,
pp. 22-40
Persistent link: https://www.econbiz.de/10010091214
Saved in:
2
An empirical study on the contribution of lean practices to environmental performance of the manufacturing firms in northern region of Malaysia
Bandehnezhad, Mahzad
;
Zailani, Suhaiza
;
Fernando, Yudi
- In:
International journal of value chain management : IJVCM
6
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10010001880
Saved in:
3
An extension of internal service quality concept : lesson from the best low-cost carrier in the six regions of the world
Fernando, Yudi
;
Norizan Mat Saad
;
Mahmod Sabri Haron
- In:
International journal of services and operations management
11
(
2012
)
1
,
pp. 13-34
Persistent link: https://www.econbiz.de/10009868976
Saved in:
4
New marketing definition : a future agenda for low cost carrier airlines in Indonesia
Fernando, Yudi
;
Norizan Mat Saad
;
Mahmod Sabri Haron
- In:
Business strategy series
13
(
2012
)
1
,
pp. 31-40
Persistent link: https://www.econbiz.de/10009896506
Saved in:
5
Going global : the role and effect of leadership styles in PT Bunga Mawar Indonesia
Zainal, Siti Rohaida Mohamed
;
Md. Nor, Roazian
; …
- In:
Inventi impact: international trade
(
2011
)
3
,
pp. 96-104
Persistent link: https://www.econbiz.de/10010081924
Saved in:
6
The impact of tourism service quality on customer satisfaction : the case of five-star hotels in Jordan
AL-Rousan, Ramzi
;
Mohamed, Badaruddin
;
Fernando, Yudi
- In:
International journal of leisure and tourism marketing …
2
(
2011
)
2
,
pp. 124-139
Persistent link: https://www.econbiz.de/10009891618
Saved in:
7
Best practices for the effectiveness of benchmarking in the Indonesian manufacturing companies
Asrofah, Tutie
;
Zailani, Suhaiza
;
Fernando, Yudi
- In:
Benchmarking : an international journal ; BIJ
17
(
2010
)
1
,
pp. 115-144
Persistent link: https://www.econbiz.de/10008386123
Saved in:
8
Determinants of RFID adoption among Logistics Service Providers in Malaysia : a discriminant analysis
Zailani, Suhaiza
;
Fernando, Yudi
;
Zakaria, Hasnida
- In:
International journal of logistics systems and management
7
(
2010
)
3
,
pp. 345-367
Persistent link: https://www.econbiz.de/10009867519
Saved in:
9
An investigating into the dimensions of training effectiveness on post training outcomes of quality management system
Inn, Teoh Cheng
;
Zailani, Suhaiza
;
Ramayah, T.
; …
- In:
International journal of productivity and quality …
5
(
2010
)
2
,
pp. 171-199
Persistent link: https://www.econbiz.de/10009869979
Saved in:
10
The impact of organisational variables and quality performance on customer satisfaction
Koay Li Li
;
Zailani, Suhaiza
;
Fernando, Yudi
- In:
International journal of productivity and quality …
6
(
2010
)
3
,
pp. 354-378
Persistent link: https://www.econbiz.de/10009870010
Saved in:
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