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~type_genre:"Article in journal"
~subject:"Service quality"
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Managing service shutdowns: Cash refunds or vouchers?
Chen, Rachel R.
;
Gerstner, Eitan
;
Halbheer, Daniel
; …
- In:
International journal of research in marketing : IJRM ; …
40
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014316585
Saved in:
2
Optimizing service failure and damage control
Halbheer, Daniel
;
Gärtner, Dennis
;
Gerstner, Eitan
; …
- In:
International journal of research in marketing : IJRM ; …
35
(
2018
)
1
,
pp. 100-115
Persistent link: https://www.econbiz.de/10011816976
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