Jafari-Eskandari, Meisam; Aliahmadi, Ali Reza; … - In: International Journal of Services, Economics and Management 3 (2011) 4, pp. 411-426
During the past few years, balanced scorecard (BSC) has been widely used among academicians and researchers involved in strategic management and managerial accounting. The BSC uses four perspectives which reflect firm value creation activities: learning and growth perspective, internal/business...