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Search: "Journal of service management"
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Subject
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Beziehungsmarketing
107
Relationship marketing
107
Consumer behaviour
104
Konsumentenverhalten
103
Dienstleistungsqualität
95
Service quality
95
Customer satisfaction
70
Kundenzufriedenheit
69
Services
60
Dienstleistungssektor
59
Service industry
59
Dienstleistung
58
Customer integration
47
Kundenintegration
47
Innovation
37
Betriebliche Wertschöpfung
36
Value creation
36
Service management
33
Dienstleistungsmanagement
32
Customer service
30
Kundenservice
30
Bundling strategy
24
Leistungsbündel
24
Social Web
24
Social web
24
Service innovation
21
Dienstleistungsmarketing
20
Services marketing
20
Emotion
19
Brand management
18
Service-Dominant Logic
18
Service-dominant logic
18
Markenführung
17
Business services
16
Customer value
16
Innovation management
16
Innovationsmanagement
16
Kundenwert
16
USA
16
United States
16
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Undetermined
360
Free
17
Type of publication
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Article
688
Book / Working Paper
19
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Article in journal
382
Aufsatz in Zeitschrift
382
Collection of articles of several authors
14
Sammelwerk
14
Case study
8
Fallstudie
8
Conference proceedings
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7
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English
570
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137
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Edvardsson, Bo
28
Aksoy, Lerzan
20
Wirtz, Jochen
20
Witell, Lars
18
Kandampully, Jay
17
Jaakkola, Elina
16
Gebauer, Heiko
14
Gustafsson, Anders
12
Fisk, Raymond P.
11
Grönroos, Christian
11
Mahr, Dominik
11
McColl-Kennedy, Janet R.
11
Odekerken-Schröder, Gaby
11
Reynoso, Javier
11
Gruber, Thorsten
10
Malthouse, Edward C.
10
Patrício, Lia
10
Helkkula, Anu
9
Verma, Rohit
9
Brodie, Roderick J.
8
Keiningham, Timothy Lee
8
Kowalkowski, Christian
8
Kunz, Werner H.
8
Mattila, Anna S.
8
Mele, Cristina
8
Solnet, David
8
Tronvoll, Bård
8
Verleye, Katrien
8
Birgelen, Marcel van
7
Hillebrand, Bas
7
Kabadayi, Sertan
7
Kristensson, Per
7
Larivière, Bart
7
Parasuraman, A.
7
Patterson, Paul G.
7
Riel, Allard C. R. van
7
Alkire (née Nasr), Linda
6
Benoit, Sabine
6
Bowen, David E.
6
Burton, Jamie
6
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Institution
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International Research Seminar in Service Management <11, 2010, La Londe-les-Maures>
1
Naples Forum on Service <2, 2011, Capri>
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <12, 2011, Ithaca, NY>
1
QUIS <13, 2013, Karlstad>
1
QUIS <14., 2015, Shanghai>
1
Published in...
All
Journal of service management
522
Journal of Service Management
184
Journal of Service Management Ser.
1
Journal of Service Management: Volume 25, Issue 2
1
Journal of Service Management: Volume 26, Issue 2
1
Source
All
ECONIS (ZBW)
388
Other ZBW resources
182
OLC EcoSci
137
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351
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
352
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
353
Building on the past : advancing theory in services through meta-analysis
Orsingher, Chiara
;
Hogreve, Jens
;
Ordanini, Andrea
- In:
Journal of service management
27
(
2016
)
1
,
pp. 37-42
Persistent link: https://www.econbiz.de/10011482112
Saved in:
354
Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.
;
Anderson, Laurel
;
Bowen, David E.
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 43-55
Persistent link: https://www.econbiz.de/10011482155
Saved in:
355
Customer participation management : developing a comprehensive framework and a research agenda
Mustak, Mekhail
;
Jaakkola, Elina
;
Halinen, Aino
; …
- In:
Journal of service management
27
(
2016
)
3
,
pp. 250-275
Persistent link: https://www.econbiz.de/10011583407
Saved in:
356
Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Nijssen, E. J.
;
Schepers, Jeroen J. L.
;
Belanche, Daniel
- In:
Journal of service management
27
(
2016
)
3
,
pp. 276-298
Persistent link: https://www.econbiz.de/10011583413
Saved in:
357
An empirical examination of the impact of tri-dyadic fit on the service experience
Anderson, Sidney T.
;
Smith, Jeffery S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 299-319
Persistent link: https://www.econbiz.de/10011583517
Saved in:
358
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
359
Productization of knowledge-intensive services : enabling knowledge sharing and cross-unit collaboration
Valtakoski, Aku
;
Järvi, Katriina
- In:
Journal of service management
27
(
2016
)
3
,
pp. 360-390
Persistent link: https://www.econbiz.de/10011583579
Saved in:
360
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
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