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Service quality
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Kim, Min-su
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The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
2
The effect of the servicescape on customers’ behavioral intentions in an international airport service environment
Jeon, Sunran
;
Kim, Min-su
- In:
Service business
6
(
2012
)
3
,
pp. 279-295
Persistent link: https://www.econbiz.de/10009614004
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